The ULTIMATE ‘CUSTOMER SERVICE SKILLS’ TRAINING COURSE!
Unlock Exceptional Customer Service Excellence!
Welcome to a transformative journey towards mastering customer service excellence! In today’s competitive landscape, providing exceptional customer service isn’t just a bonus—it’s a necessity for success. Elevate your skills and redefine your approach with our comprehensive Customer Service Training Course.
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What to Expect?
Course Overview:
Section 1: The Definition of Great Customer Service Discover the core principles that define outstanding customer service and how they can shape your interactions.
Section 2: The Importance of Excellent Customer Service Uncover why excellent customer service is not just desirable but essential for business growth and reputation.
Section 3: 5 Essential Elements of Great Customer Service Explore the fundamental pillars that underpin outstanding customer service and how to integrate them seamlessly into your interactions.
Section 4: 5 Things to ‘NEVER SAY’ to Customers Learn what not to say in customer interactions and avoid common pitfalls that can damage relationships.
Section 5: 7 ‘Powerful Phrases’ to Say to Customers Master the art of communication with seven powerful phrases that can turn any customer interaction into a positive experience.
Section 6: How to Deal with Customer Complaints Equip yourself with strategies to effectively handle and resolve customer complaints, turning them into opportunities for growth.
Section 7: L.A.S.T Method for Customer Complaints Acquire a structured approach to resolving customer complaints with the L.A.S.T method—Listen, Apologize, Solve, Thank.
Section 8: Test Your Knowledge! Put your newfound expertise to the test with our interactive quizzes and assessments.
Section 9: Customer Service Interview Questions & Answers Prepare for success with common customer service interview questions and expertly crafted answers.
Why Choose Our Course?
- Expert Guidance: Led by seasoned professionals with extensive experience in customer service excellence.
- Interactive Learning: Engage with dynamic content, interactive exercises, and real-world case studies.
- Practical Applications: Gain actionable insights and techniques that can be implemented immediately in your role.
- Flexible Learning: Access course materials anytime, anywhere, at your own pace.
WHAT YOU WILL GET WHEN YOU DOWNLOAD THE PACK…
DOWNLOAD NOW
Value: ₦306,493.00₦20,549.43 + VAT
The ‘FULL CUSTOMER SERVICE TRAINING COURSE’ SLIDE-DECK (50+ SLIDES!) Download the course PowerPoint Slides!
AUDIO FILE of the TRAINING COURSE (Listen ‘on-the-go’ and refer back to the course time and time again!)
TRAINING COURSE WRITTEN TRANSCRIPT (Read the course notes at your leisure!)
21 CUSTOMER SERVICE INTERVIEW QUESTIONS & ANSWERS GUIDE! (Get top-scoring answers to the toughest customer service interview questions!)
CUSTOMER SERVICE ASSESSMENT TEST! (Test yourself, or test your employees, on what they have learnt during the course!)
COURSE COMPLETION CERTIFICATE (Download an authentic ‘course completion’ certificate to demonstrate you have passed the course!)
- 30-Day Money Back Guarantee
30-DAY MONEYBACK GUARANTEE
We have eliminated all risk for you. All of our products and training resources are protected by our 30-day no questions asked money back guarantee. Whatever the reason…or no reason at all…you can have a full refund if this resource isn’t right for you. So there is no risk.
FAQs
Why is this resource so cheap?
We have a mission: to help as many people as possible improve their customer service skills. We see the value in helping people all around the world, and the best way to do that is to make the cost of our resources as affordable as possible so our training can reach as many people as possible.
What’s included?
Within each presentation bundle, you will gain access to the fully editable, and ready-made PowerPoint presentation slides so you can get up and running in no time. Need to revise the subject matter at your own pace, with content you can easily absorb? No problem. Have a work or educational presentation, and you want to save time and impress others with first-rate training? Done. All of our slides can be edited to include your logo, and you can change any element of the content as you see fit. In addition, you’ll also get the audio file and transcript of the training plus bonuses.
What bonuses are included?
It is important to us that you get the most out of our content. Therefore, there are multiple free bonuses included with your order that you cannot find anywhere else. We want to provide the very best training possible. That is why included with your order, you will get our popular “21 Customer Service Interview Questions & Answers” guide, “Customer Service Assessment Test”, and a course completion certificate.
