Top 21 Marriot
Interview Questions and Answers
Pass YOUR Marriott Hotel interview at the first attempt!
Top 21 Marriot
Here’s the FULL LIST of MARRIOTT INTERVIEW QUESTIONS:
Q1. Tell me about yourself.
SUGGESTED ANSWER:
“Thank you for this opportunity to interview with Marriott. I am a confident, respectful, diligent, resilient, and hard-working individual, possessing the skills that align perfectly with this hotel job description. I am passionate about delivering exceptional customer service and thrive in fast-paced environments where prompt and attentive responses to guests’ needs are crucial. I have a proven track record of success in my previous roles, and I am eager to bring that same level of dedication and achievement to this position. In my last job, my manager often commended me for my loyalty, flexibility, and ability to represent the company positively, especially in customer interactions. If you hire me to work at Marriott, I will embody the brand’s values, consistently exceed guests’ expectations to ensure they have a memorable experience and are eager to return. Additionally, I will be adaptable in my responsibilities, contributing to the hotel’s overall success and helping to achieve its commercial objectives.”
Q2. Why do you want to work in a Marriott hotel?
SUGGESTED ANSWER
“I want to work at a Marriott hotel because the dynamic nature of the hospitality industry excites me; no two days are ever the same. Marriott is renowned for its commitment to excellence and innovation in hospitality, which makes it an ideal place for someone passionate about delivering exceptional service. I am eager to join a team of like-minded professionals who uphold high standards and are dedicated to making guests’ stays pleasurable and memorable. Working at Marriott offers the opportunity to diversify my skills, benefit from top-notch training, and potentially advance within the organization. I am a people person who thrives on interacting with guests, colleagues, suppliers, and contractors, all working together to ensure the hotel’s success. Marriott’s reputation for excellence and commitment to both customer satisfaction and employee development aligns perfectly with my career aspirations. For these reasons, I would be proud to work in a Marriott hotel”
Q3. What is your definition of hospitality?
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Q4. How would you handle a customer complaint?
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Q5. Why should we hire you?
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Q6. What are the essential skills and qualities needed to work in a Marriott hotel?
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Q7. What does excellent customer service mean to you?
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Q8. How will you handle the pressure that comes with working in a hotel?
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Q9. How would you handle a rude customer?
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Q10. Why do you want to work for this hotel?
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Q11. When can you start work at this hotel?
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Q12. Give an example of a time when you received poor customer service.
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Q13. Tell me about a time when you provided brilliant customer service.
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Q14. Tell me about a time you demonstrated flexibility at work.
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Q15. Tell me about a time when you had to deal with a difficult situation at work.
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Q16. Describe a time when you went above and beyond what was required at work.
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Q17. Where do you see yourself in 5 years?
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Q18. Tell me about a time you worked on a team.
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Q19. You notice a co-worker at the hotel not doing their job properly. What would you do?
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Q20. A hotel guest calls reception to make a complaint at 2 am in the morning. You are the only member of staff on duty. How would respond to the complaint?
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Q21. That’s the end of your hotel job interview. Do you have any questions?
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Yes! I Want To Pass My Interview!MARRIOTT INTERVIEW Q&A
What Questions Are Asked at a Marriott Interview?
Marriott interviews typically include questions designed to understand your background, skills, and fit for the company. Common questions include:
- “Tell me about yourself.”
- “Why do you want to work at a Marriott Hotel?”
- “Describe a time you provided exceptional customer service.”
- “How would you handle a customer complaint?”
‘Why Do You Want to Work at Marriott?’ Answer Advice
To answer “Why do you want to work at Marriott?” effectively:
- Highlight Marriott’s values: Emphasize the company’s commitment to excellence, innovation, and customer satisfaction.
- Show passion: Explain your enthusiasm for the hospitality industry and Marriott’s reputation.
- Align with career goals: Mention how Marriott’s opportunities for growth and development align with your professional aspirations.
- Be specific: Reference specific programs or aspects of Marriott that attract you, like their training programs or global presence.
How Long Are Marriott Interviews?
Marriott interviews can vary in length but typically last between 30 minutes to an hour. The process might include multiple rounds, such as an initial phone screening, followed by in-person or virtual interviews with HR and hiring managers. Be prepared for situational and behavioral questions.
How to Dress for a Marriott Interview?
Dressing appropriately for a Marriott interview is crucial:
- Professional attire: Opt for business professional attire, such as a suit and tie for men or a tailored dress or suit for women.
- Grooming: Ensure you are well-groomed, with neat hair and minimal, tasteful accessories.
- Comfort: Choose comfortable yet professional shoes, as you may be given a tour of the hotel or meet multiple people.
What Skills Does Marriott Look For?
Marriott seeks candidates with a diverse skill set tailored to the hospitality industry:
- Customer service: Strong interpersonal skills and a passion for delivering exceptional guest experiences.
- Communication: Excellent verbal and written communication abilities.
- Problem-solving: Ability to handle complaints and resolve issues efficiently.
- Teamwork: Demonstrated experience working effectively in team environments.
- Flexibility: Adaptability to various roles and responsibilities in a dynamic work environment.
By preparing thoughtful answers and presenting yourself professionally, you can make a strong impression at your Marriott hotel interview. Good luck!
5 MARRIOTT INTERVIEW TIPS!
- Research Marriott Thoroughly
- Familiarize yourself with Marriott’s history, values, and recent news. Understand their commitment to customer service and hospitality. This knowledge will help you tailor your answers to align with the company’s ethos and demonstrate your genuine interest in the role.
2. Prepare Specific Examples
- Use the STAR method (Situation, Task, Action, Result) to prepare specific examples of your past work experiences. Be ready to discuss how you’ve handled customer complaints, worked in teams, and gone above and beyond to provide exceptional service.
3. Show Enthusiasm and Passion
- Convey your excitement about the opportunity to work at Marriott. Enthusiasm is contagious and shows that you are genuinely interested in the position and the company. Highlight what specifically draws you to Marriott, such as their training programs or global presence.
4. Practice Professionalism
- Dress in business professional attire and ensure you are well-groomed. Arrive on time, or a few minutes early, and bring multiple copies of your resume. During the interview, maintain good eye contact, listen attentively, and respond thoughtfully.
5. Ask Insightful Questions
- At the end of the interview, asking thoughtful questions can make you stand out. Consider these three questions:
-
- “Can you describe the team I would be working with and how this role fits into the broader organizational goals?”
- This shows you are interested in the dynamics of the team and how you can contribute to Marriott’s success.
- “What are the biggest challenges facing your team right now, and how can someone in this role help address them?”
- This question demonstrates your proactive approach and willingness to tackle challenges.
- “What opportunities for professional development does Marriott offer, and how do you support long-term career growth?”
- This indicates your interest in growing with the company and contributing to its long-term success.
- “Can you describe the team I would be working with and how this role fits into the broader organizational goals?”
Within the Marriott Interview Questions and Answers guide, which is available to download on this page, we will provide you with the top 30 sample Warehouse Worker interview questions and brilliant suggested answers to help you pass!
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I have an interview tomorrow 🙈
UPDATE: I got the job offer.
THANKS Richard 👍
2 weeks ago (edited)
Thank you so much for this! Honestly this information gave me a sense on how to handle my interview as well as improve my interview skills.
1 month ago
I have an interview I'm so nervous 😭
Update: I GOT THE JOB
3 months ago (edited)
Thank you so much! I went today and got the job on the spot!
3 weeks ago
THANK YOU SO MUCH! VERY INSIGHTFUL ✨
7 months ago
Im on step two ! So many notes already, would have went into this interview the wrong way. God bless u mate and taking the time to help a lad out like mw who is in over his head
3 months ago
Thank you so much..i have an interview later...it helped a lot to boost my confidence.
1 week ago
I have an interview today ill update you on how i do :).
UPDATE: I GOT THE JOB THANK YOU!
5 days ago
The complaint steps literally saved me for my interview earlier, thank you!!:)
2 months ago
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1 month ago
This is so helpful. Thank you so much for the tips and advice!
1 month ago
I got the job! Thank you!!
2 months ago
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