21 IKEA Interview Questions and Answers
Pass YOUR interview at the first attempt!
Here’s the FULL LIST of IKEA INTERVIEW QUESTIONS:
Q1. Tell me about yourself and why you want this job at IKEA?
SUGGESTED ANSWER:
“Thank you for giving me the opportunity to be interviewed for this position today at IKEA. I would describe myself as an enthusiastic and hardworking employee that can always be relied upon to get the job done. I am confident that my positive can-do attitude and diverse skill set make me a great candidate for this position at IKEA. Before submitting my application, I wanted to ensure that I would be a great fit for this position, as well as IKEA being the right company for me. Therefore, I took it upon myself to conduct some research into your company’s values and charitable projects. I was particularly impressed by the IKEA Foundation. The IKEA foundation’s current initiatives are targeting world poverty and climate change. I personally feel passionate about giving back to the world around me, too, and I would be eager to become involved in the IKEA Foundation’s projects if possible. At my previous place of work, I had the opportunity to organise a company fun run in aid of UNICEF. In addition, I have excellent interpersonal and communication skills and work both cooperatively as part of a team and individually. I am someone who strives to maintain the best standards at all times, particularly in customer-facing work environments where I am representing the business to consumers. I can be relied upon to show up at work on time, handle all customer questions and complaints professionally, and will approach each task I am given with enthusiasm and a positive attitude. Outside of work, I am driven by my family and friends, who are entirely supportive of my work and any potential irregular shift that may be required of me in this position. Attending a local cycling group is one of my favourite activities as it helps to maintain my fitness as well as my mental focus. If I am given this opportunity, I want to assure you that I will be a dedicated, positive, and customer-focused member of the IKEA family.”
Q2. Why do you want to work for IKEA? And what can you bring to the role?
SUGGESTED ANSWER
“Having been a loyal client of IKEA for many years, I can personally attest to the exceptional and consistent quality of all your items, from wardrobes to meatballs, as well as the professionalism and friendliness of your employees having taken advantage of your great value, many times. You are a household name, and I would be proud to work for the IKEA brand. I am seeking employment where I feel encouraged and empowered to continue growing for many years to come. Since this is a major consideration for me, I reached out to IKEA’s staff on the professional networking site LinkedIn. According to what I have learned, IKEA provides a positive and supportive environment for employees. I was particularly impressed by the generous benefits your offer your staff including, discounts, complimentary lunch, and wellbeing support. I also want to work for you because I admire how you offer a wide range of great quality homeware for an unbeatable price. This tells me that you evidently care passionately about your customers’ ability to access great quality products whilst remaining within budget. Finally, I want to work here because I feel this role is ideal for me. My previous experience has equipped me with the interpersonal skills and problem-solving abilities necessary to succeed in this role. I am confident in my ability to resolve customer complaints efficiently and effectively, and I appreciate the significance of ensuring that every client leaves an IKEA store satisfied with their purchases and shopping experience. If given the opportunity, I am confident that I could excel in this position at IKEA.”
Q3. As one of the leading retail stores, we pride ourselves on exceptional customer service and care. How would you deal with a customer complaint whist working for IKEA?
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Q4. What skills do you possess that you think would be an asset to our team here at IKEA?
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Q5. Give an example of when you delivered excellent customer service.
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Q6. What would you do if you didn’t get on with someone in your team?
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Q7. Can you tell me the hours you are able to work?
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Q8. Tell me what you know about the IKEA brand in respect of our core values and ethos?
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Q9. When have you worked as part of a team to complete a difficult task?
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Q10. Describe a stressful situation at work and how you handled it?
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Q11. How would you deal with an angry or frustrated customer in store? What would you consider when dealing with them and why?
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Q12. What are your main strengths?
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Q13. What’s your biggest weakness?
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Q14. Describe a time when you managed multiple tasks all at once?
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Q15. Describe a time when you worked alone on a project or task for a long period of time.
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Q16. Describe a time when you completed a difficult, time-sensitive task whilst under pressure.
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Q17. Describe a stressful situation at work and how you handled it?
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Q18. Describe a time when you supported change in an organisation.
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Q19. Why do you want to leave your job?
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Q20. Where do you see yourself in 5 years' time?
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Q21. That’s the end of your IKEA interview, do you have any questions for me?
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Yes! I Want To Pass My Interview!SKILLS AND QUALITIES NEEDED TO WORK AT IKEA
IKEA are proud to uphold their 8 core values in all aspects of their business. IKEA takes pride in its friendly service, unmatchable prices and extensive selection of homeware. IKEA has a great reputation to keep across the world. This means that hiring managers at IKEA will only look to take on candidates who exemplify their 8 core values. Ahead of your IKEA interview we recommend thoroughly exploring all 8 values. Try to think of instances in your professional life where you have exemplified these values:
Simplicity
IKEA takes a basic and realistic approach to business. They choose to pour their focus into making products that are simple but great quality.
Togetherness
IKEA cultivates a fantastic team-centric workplace culture for its employees. As a company, they strongly believe that a positive and supportive atmosphere not only makes work more efficient, but more enjoyable for everyone!
Lead by example
IKEA places great importance on their employees’ principles. IKEA asks that all employees are positive and supportive of each other for everyone to be the best versions of themselves.
Different with a meaning
IKEA is proud to be unique. Ikea take an open mind approach to everything they do and is always willing to consider new and original ideas.
Give and take responsibility
IKEA are proud to support and trust their employees to make good decisions on their behalf. In return they ask for trust back.
Cost consciousness
IKEA is known for producing great quality products at an affordable rate. IKEA is committed to developing even more fantastic quality products whilst keeping cost low for everyone.
Caring for people and planet
IKEA is conscious of the world around is and is committed to caring for the communities in which IKEA operates and weak as the planet.
Renew and improve
IKEA takes an open and forward-thinking approach both to the running of their business and their products. They understand that in order to remain as a market leader they must embrace improvements and new ideas.
Top Tips For Passing Your IKEA Interview!
Top Tips for a Successful Interview with IKEA:
Tip 1:
It is so important that you dress smartly when you attend your IKEA interview, we suggest wearing a suit. This is because if you make a professional first impression, then the hiring managers are much more likely to consider you for the position.
Tip 2:
At the end of your IKEA interview, you will more than likely be given the opportunity to ask the hiring manager some questions of your own. These questions should be well thought out in advance. Here are some examples:
- How can I positively contribute to the brand if chosen for this role?
-
Where do you see the IKEA brand in 5 years’ time?
-
What training would I undergo if I am successful?
Tip 3:
We highly recommend doing your research. The more knowledgeable about the company you appear, the more impressed the hiring manager will be as it demonstrates that you genuinely care about the position. Great places to look include their official website as well as any social media platforms they may be on.
Tip 4:
Showcase your customer service abilities through your interview. As will most businesses IKEA’s success is reliant on happy customers. To be best prepared to answer interview questions such as “Tell me about a time when you provided excellent customer service” we recommend considering times in which you have demonstrated great customer service ahead of your interview.
Tip 5:
Before attending an interview, we recommend you consider what you have gained from your previous employment. Think about key transferable skills and qualities as well as any qualifications you obtained within the positions. The hiring manager will be keen to hear how your previous work experience will benefit you at IKEA.
Here's What People Are Saying...
(worldwide success stories from our YouTube community!)
I have an interview tomorrow 🙈
UPDATE: I got the job offer.
THANKS Richard 👍
2 weeks ago (edited)
Thank you so much for this! Honestly this information gave me a sense on how to handle my interview as well as improve my interview skills.
1 month ago
I have an interview I'm so nervous 😭
Update: I GOT THE JOB
3 months ago (edited)
Thank you so much! I went today and got the job on the spot!
3 weeks ago
THANK YOU SO MUCH! VERY INSIGHTFUL ✨
7 months ago
Im on step two ! So many notes already, would have went into this interview the wrong way. God bless u mate and taking the time to help a lad out like mw who is in over his head
3 months ago
Thank you so much..i have an interview later...it helped a lot to boost my confidence.
1 week ago
I have an interview today ill update you on how i do :).
UPDATE: I GOT THE JOB THANK YOU!
5 days ago
The complaint steps literally saved me for my interview earlier, thank you!!:)
2 months ago
This is excellent !!
1 month ago
This is so helpful. Thank you so much for the tips and advice!
1 month ago
I got the job! Thank you!!
2 months ago
21 IKEA QUESTIONS AND ANSWERS WORKBOOK
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Question 1,
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Question 2,
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Question 21,
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