30 East Midlands Railway Interview Questions and Answers
Pass YOUR EMR interview at the first attempt!
Here’s the FULL LIST of EAST MIDLANDS RAILWAY INTERVIEW QUESTIONS:
Q1. Tell me about yourself?
SUGGESTED ANSWER
“Thank you for inviting me to be interviewed for this position today.
I would describe myself as a customer-focused employee who thrives in environments where I have responsibility, have to overcome obstacles, and overall work as one team to achieve a shared objective.
I have long desired to work for EMR, and I have studied the job description in detail before applying. I am confident I have the skills and qualities and required experience that will help me succeed in this role. I am a highly driven and productive person who does well in customer-facing roles.
My time in previous roles allowed me to fully understand the importance of delivering a high level of customer satisfaction consistently. Without the customer, there would be no business, and I take great pride in knowing I can have a positive impact on someone’s day. In my last role, I was praised by my manager for delivering excellent customer service, communicating clearly, and adapting to unexpected situations that arise.
My family motivates me outside of work, and they are totally supportive of my job and would accept the diversity of shift work that the role may demand. I also enjoy hobbies such as attending a hockey club, where I can maintain healthy fitness and concentration levels, as well as work as a team.
If you hire me, I’ll be a dependable, client-focused, and safety-conscious worker who would be proud to represent East Midlands Railway while offering first-rate customer service.”
Q2. What qualities do you think you can bring to East Midlands Railway?
SUGGESTED ANSWER:
“When I read the job description, I immediately felt that this role was an ideal match for the required skills and experience that I already process.
For example, EMR’s commitment to delivering high standards of customer service at all times, is something that I have plenty of experience and commitment too myself. In previous roles, I have always put the customers’ needs at the forefront of everything I do and and I know the better experience the customer has, the more job satisfaction I will get.
I am also an experienced team player and understand that the role I would undertake is vital to ensure that the services run efficiently, so I would always ensure the work I carried out would be to the highest standards and to the correct procedure.
I am a safety-conscious person, and I fully understand that in the rail industry, safety is a top priority of both customers and staff, and following the correct rules and procedures is critical.
I am also an excellent communicator and I am confident when communicating with people from diverse backgrounds and cultures. So, the main things I will bring to the company are customer focus, teamwork skills, safety-awareness, and excellent communication abilities.”
Q3. Why do you want to work for East Midlands Railway?
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Q4. What do you know about East Midlands Railway as an organisation?
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Q5. Do you think safety is important within the transport industry?
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Q6. Tell me about yourself?
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Q7. Can you advise of a time when you have worked alone?
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Q8. What do you think customers expect to find on a long train journey?
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Q9. Where do you see yourself in 5 years’ time?
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Q10. Tell me about when you had to complete a task within a certain time frame?
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Q11. How would you deal with a customer complaint? Please describe the steps you would take to resolve the customer's concerns?
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Q12.Why do you want to leave your current job?
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Q13. Please provide an example of the types of procedures you currently adhere to within your working day.
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Q14. How do you feel about working to procedures?
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Q15.Can you please advise of a time when you have worked as part of a team to complete a difficult task?
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Q16. Can you describe a time when you demonstrated flexibility in the workplace?
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Q17. Can you give an example of when you provided excellent customer service?
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Q18. What is your biggest weakness?
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Q19. How would you deal with an unreasonable passenger?
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Q20. What are your strengths?
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Q21. What would you do if you witnessed a colleague not working to the correct company procedures?
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Q22. Tell me about a time when you needed to communicate a difficult decision. What was the issue, and what made the decision difficult?
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Q23. What would you do if you noticed a colleague not working to the high standards expected of the company?
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Q24. Describe when you successfully worked on a project with a team of people. What role did you play in making the project a success?
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Q25. Can you provide an example of a time when you failed, and what did you learn from the experience?
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Q26. As you are aware, the role involves shift work. How do you feel about working shifts?
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Q27. Please advise of a time when you had to communicate an important message to someone. What steps did you take to ensure that your message was clear and understood by the recipient?
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Q28. Can you advise when you discovered a safety concern in the workplace? What steps did you take to resolve the issues?
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Q29. Can you give an example of when you have had to work on your own for long periods?
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Q30. What do you understand about the term Health and Safety, and who is responsible for it?
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Now INSTANTLY download the suggested ANSWERS to all the EAST MIDLANDS RAILWAY INTERVIEW QUESTIONS and PASS your interview!
Yes! I Want To Pass My Interview!East Midlands Railway Job Description and Key Tasks
East Midlands Railway is one of the UK’s largest train operating companies. They run services across the UK from London as far-reaching as Barton-on-Humber. The company employs over 2,300 people and is at the forefront of technology in the rail industry, operating a vast array from state-of-the-art intercity trains to regional services trains. EMR has a superb reputation within the transport industry and will only choose individuals who exemplify the company’s values and code of ethics. Prior to your interview with East Midlands Railway, you should explore how you reflect these fundamental principles.
Key Skills required to work for East Midlands Railway.
- World-class customer service skills.
- Confident communicator, both verbal and written.
- Able to retain large amounts of information.
- Efficient problem solver.
- Able to make difficult decisions.
- Copes well working under pressure.
- Show high levels of attention to detail at all times.
- Enjoy working with others.
- Passionate about helping others.
- Always seeks to promote the organisation in a positive light.
- Shows professionalism at all times.
- Strictly Follow rules and procedures.
- Able to work alone for long periods of time.
Top Tips For Passing Your East Midlands Railway Interview!
Top Tips for passing your Northern Interview:
Tip 1: Ensure you have a full understanding of the core values & code of ethics of EMR and ensure your answers match both the values and ethics. These will easily be found on the company website, where you will also find other information about the organisation.
Tip 2: During the interview, you will be asked about your experience in providing services based on the role you are applying for. For example, if you are applying for a customer service role, you will have to provide an example of where you provided excellent customer service. We recommend you have at least three different examples you can choose from.
Tip 3: On the flip side of Tip 2, you will most likely be asked to provide an example where you dealt with a customer complaint and what you did to resolve the complaint. Make sure the resolution was a positive one!
Tip 4: One key question you will be asked is ‘Tell us about yourself’. When answering this question, it is vital to focus on the relevant skills of the job and not what you like to do in your free time! Ensure you include any keywords which relate to the key skills of the role you are applying to and the values of East Midlands Railway. Be sure to include any academic and professional achievements.
Here's What People Are Saying...
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I have an interview tomorrow 🙈
UPDATE: I got the job offer.
THANKS Richard 👍
2 weeks ago (edited)
Thank you so much for this! Honestly this information gave me a sense on how to handle my interview as well as improve my interview skills.
1 month ago
I have an interview I'm so nervous 😭
Update: I GOT THE JOB
3 months ago (edited)
Thank you so much! I went today and got the job on the spot!
3 weeks ago
THANK YOU SO MUCH! VERY INSIGHTFUL ✨
7 months ago
Im on step two ! So many notes already, would have went into this interview the wrong way. God bless u mate and taking the time to help a lad out like mw who is in over his head
3 months ago
Thank you so much..i have an interview later...it helped a lot to boost my confidence.
1 week ago
I have an interview today ill update you on how i do :).
UPDATE: I GOT THE JOB THANK YOU!
5 days ago
The complaint steps literally saved me for my interview earlier, thank you!!:)
2 months ago
This is excellent !!
1 month ago
This is so helpful. Thank you so much for the tips and advice!
1 month ago
I got the job! Thank you!!
2 months ago
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