CABIN CREW INTERVIEW QUESTIONS AND ANSWERS
Sample interview questions and answers for the Cabin Crew interview
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CABIN CREW INTERVIEW QUESTIONS AND ANSWERS
CABIN CREW INTERVIEW PREPARATION
The first stage of your preparation is research. Research, in terms of the role you are applying for and the particular airline you are hoping to join, is essential.
During the interview, you are likely to be asked questions relating to the following areas:
- What you know about the role of a cabin crew member.
- The reasons for applying and why you want to join this particular airline.
- What you know about their airline.
- How you deal with specific situations in your working life and what you learn from them.
- Challenges faced by the airline.
- Your own personal qualities and attributes.
- Your strengths and weaknesses.
- Team-working skills.
- Respect and diversity.
Before we go on to look at the questions you are likely to face during your interview, let’s take a look at one very important factor about the cabin crew interview.
RESEARCHING THE AIRLINE YOU WANT TO JOIN
Of course, no company expects you to know everything about them before you start working for them, but you will be expected to know certain facts. This is where you have the opportunity to demonstrate to the panel that you have done your homework.
It is important that you show a keen interest in the service and that you have researched their company to the best of your ability. You will want to visit their website and write down facts about their company policies, where they fly to, what aircraft they use, their achievements and future goals and aspirations.
The airline website should have information about customer care/relations which you should read thoroughly so that you understand the type of service they offer. Who are the board members and what is the role of a cabin crew member with this particular airline?
It is also worth trying to obtain literature about the company and you may be able to get a friend or relative to write to them asking for any company information which may help you in your preparation.
RESEARCH CHECKLIST
- What is the airline’s mission statement?
- Where do they fly to?
- Are there any future plans for expansion or growth?
RESEARCH CHECKLIST
- What airports do they fly out of?
- Who are the airline’s major competitors?
- How many employees do they have at any one time?
RESEARCH CHECKLIST
- What products and services do they offer?
- What do you like about this particular airline?
- What is the airline’s customer care policy?
- How long have they been operating?
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SAMPLE CABIN CREW INTERVIEW QUESTIONS
Q.WHY DO YOU WANT TO BECOME A CABIN CREW MEMBER?
You will, most probably, have already answered this question when completing the application form. If this is the case, have a look at your application form response prior to the interview to make sure you give an alternative answer and also that you do not contradict yourself the second time around.
When answering this question, concentrate on covering the following elements:
- The main reason why – your ambition.
- The suitability of your personal qualities and attributes.
- The positive aspects of the role – variety, flexibility, working with others, etc.
- Helping others/Customer care, etc.
SAMPLE RESPONSE
‘This is something that I have always wanted to do. Ever since I flew on holiday as a child, I have aspired to a member of a cabin crew team. Although I enjoy my current job, I would now like a career that is more challenging, varied and exciting. I believe my own personal qualities would suit the role of a cabin crew member and I get great satisfaction from working in a team environment, where everybody is working towards the same goal. I understand that delivering a high level of service to the customer is a priority in this industry, and this is something that I would enjoy doing.’
Q.WHAT WOULD YOU DO IF YOU SAW ANOTHER CABIN CREW MEMBER BEING RUDE TO A PASSENGER?
Whilst this type of situation is very rare, it has happened and therefore, you should be ready for this type of question. As cabin crew you have a lot of responsibility on your hands and therefore, you should try to resolve the situation yourself. It is important to always apologise when something has gone wrong and in this case, this is what you should do first. Try to soften the situation by perhaps offering the passenger free soft drinks. Do not offer free alcohol as this could make them aggressive as time goes on and they think about the situation they have just found themselves in. Try to avoid escalating the situation to a formal complaint unless the passenger absolutely insists.
SAMPLE RESPONSE
‘I would try and soften the situation by offering the passengers free drinks or refreshments. I would say to them that I was extremely sorry for what had happened and that I can assure him/her that it won’t happen again. I would then assess their response to see whether or not they wanted to take the matter further. If they did, then I would speak to my senior member of the cabin crew team. Having said that, reporting a work colleague would be a last resort and I would try my hardest to resolve the situation on my own.’
KEY AREAS TO CONSIDER:
- Be polite and apologise if necessary.
- Reassure the passenger that the situation is not the norm.
- Try to soften the incident by offering free soft drinks.
- If you need to, report the incident to your senior cabin crew member.
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Scoring Criteria
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SAMPLE RESPONSES TO EACH INTERVIEW QUESTION
Sample answers to help you construct your own winning cabin crew interview responses.
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Constructed answers for each question so you can be confident in learning and improving your score.
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