As part of the Civil Enforcement Officer test you may be required to sit what is called a listening test. The listening test requires you to listen to a piece of information which is either read out to you by an assessor or pre-recorded on an audio recording device, such as a tape or CD player. Whilst the extract is being read out you are required to listen carefully to the information as you will be required to answer true, false or cannot say questions at the end. You are not permitted to take notes during the test.
The type of information that will be read out to you does vary greatly. For example, Kent County Council, at the time of publishing this book, are reading out the Goldilocks story during the listening test. Therefore, the only real way to improve your ability during this test is to actually practice a number of sample test questions.
EXAMPLE LISTENING TESTS
This page contains 3 example practice listening tests for you to try out. It is important to remember, you are not permitted to take notes whilst the extract is being read out.
Once the extract is complete the candidate has 5 minutes to answer the questions that follow. Civil enforcement officers make sure that drivers follow parking regulations on public streets and in car parks. If you enjoy working outdoors and want a responsible role, this job could be a perfect job for you.
LISTENING TEST EXAMPLE 1 – GOLDILOCKS
QUESTIONS FOR LISTENING TEST 1
You have 5 minutes to answer the following questions. Q1. The friendly little cottage belonged to Goldilocks. TRUE FALSE CANNOT SAY Answer: ….. Q2. Goldilocks fell asleep in Baby Bear’s bead. TRUE FALSE CANNOT SAY Answer: ….. Q3. Goldilocks fell asleep and dreamed dreams of sweet, steamy porridge. TRUE FALSE CANNOT SAY Answer: ….. Q4. Goldilocks is 10 years old. TRUE FALSE CANNOT SAY Answer: ….. Q5. Goldilocks complained that Mama Bear’s medium-sized chair was too hard. TRUE FALSE CANNOT SAY Answer: ….. Now check your answers carefully before moving onto the next sample listening test.
ANSWERS TO LISTENING TEST NUMBER 2
Q1. FALSE Q2. TRUE Q3. FALSE Q4. CANNOT SAY Q5. FALSE
LISTENING TEST EXAMPLE 2 – THE ROLE OF A CIVIL ENFORCEMENT OFFICER
QUESTIONS FOR LISTENING TEST 2
You have 5 minutes to answer the following questions. Q1. Duties of a Civil Enforcement Officer include returning abandoned vehicles to their owner. TRUE FALSE CANNOT SAY Answer: ….. Q2. Civil Enforcement Officers always work from 8am to 8pm. TRUE FALSE CANNOT SAY Answer: ….. Q3. You will need 3 GCSE’s to become a Civil Enforcement Officer. TRUE FALSE CANNOT SAY Answer: ….. Q4. As a Civil Enforcement Officer you would use equipment such as hand-held computers and printers for recording and issuing Penalty Charge Notices. TRUE FALSE CANNOT SAY Answer: ….. Q5. The duties of a Civil Enforcement Officer include checking that car parks are clean and tidy. TRUE FALSE CANNOT SAY Answer: ….. Now check your answers carefully before moving onto the next sample listening test.
ANSWERS TO LISTENING TEST NUMBER 2
Q1. FALSE Q2. FALSE Q3. FALSE Q4. TRUE Q5. TRUE
LISTENING TEST EXAMPLE 3 – DEFUSING CONFLICT
QUESTIONS FOR LISTENING TEST 3
You have 5 minutes to answer the following questions.
Q1. Part of the defusing conflict process requires you to do or say what comes spontaneously.
TRUE
FALSE
CANNOT SAY
Answer: …..
Q2. If at any point during the conflict you feel at risk of imminent harm then you must get away.
TRUE
FALSE
CANNOT SAY
Answer: …..
Q3. Conflict is bad for everyone involved.
TRUE
FALSE
CANNOT SAY
Answer: …..
Q4. Opening lines are critical; the wrong one could escalate a situation.
TRUE
FALSE
CANNOT SAY
Answer: …..
Q5. If your chosen response seems too risky then it is best to give up and walk away.
TRUE
FALSE
CANNOT SAY
Answer: …..
Now check your answers carefully
ANSWERS TO LISTENING TEST NUMBER 3
Q1. FALSE
Q2. TRUE
Q3. CANNOT SAY
Q4. TRUE
Q5. FALSE
