CABIN CREW INTERVIEW QUESTIONS & ANSWERS!
In this article, we will teach you how to pass a Cabin Crew interview. If you have a Cabin Crew interview coming up with any airline, make sure you watch this presentation from start to finish because we promise to help you be successful.
As you already know, competition for Cabin Crew places is fierce. Therefore, you need to give powerful answers to the interview questions that make you stand out from the rest of the applicants. This video will help you to do that.
Now, this video is relevant for all airlines including Qatar, Emirates, Ryanair, EasyJet, Whizz Air, British Airways, Virgin, Tui, Indigo, the list goes on… it does not matter which airline you are applying to work for as Cabin Crew, the tips, questions, and answers in this guide are all suitable.
TO HELP YOU PASS YOUR CABIN CREW INTERVIEW, WE WILL COVER THE FOLLOWING 3 THINGS DURING THIS TRAINING TUTORIAL:
#1. We will give you 5 crucial tips to help you pass your Cabin Crew interview.
#2. We will give you a list of interview questions you must prepare for if you are going to pass your Cabin Crew interview.
#3. We will give you unique, top-scoring answers to those interview questions.
5 CRUCIAL TIPS TO HELP YOU PASS YOUR CABIN CREW INTERVIEW
CABIN CREW INTERVIEW TIP #1
In your answers to the interview questions, make sure you demonstrate your understanding of how important SAFETY is within the role of Cabin Crew. The main job of Cabin Crew is to be there for the safety and comfort of the passengers. So, when the interviewer says to you during your interview, what are your strengths, say this:
WHAT ARE YOUR STRENGTHS?
“My strengths include my awareness of safety, my ability to follow strict rules and procedures, the fact I have a good understanding of how to provide exceptional customer service and how this impacts your airline, and my ability to work with others as part of a team. As Cabin crew, my priority would always be the safety and comfort of the passengers, and to achieve that goal, I will need to take on board lots of safety training and apply the relevant rules and procedures each day at work.”
CABIN CREW INTERVIEW TIP #2.
Before you attend your Cabin Crew interview, make sure you RESEARCH their airline in detail. we cannot emphasize enough how important this is!
As you are probably already aware, the majority of candidates simply want to become Cabin Crew; they do not care which airline it is with! This is not helpful to the airline. The Cabin Crew Recruitment team wants to hire people who genuinely want to work for their airline, so if you research them in detail before your interview, your chances of success will increase significantly.
And also, you will have to answer the interview question, why do you want to work for this airline? If you’ve carried out little or no research, you can’t give a good enough answer to this question.
The best way to research an airline in preparation for your Cabin Crew interview is to focus on the following 3 areas:
#1. Go to Wikipedia and learn about the airline’s history and key facts including the aircraft types it has in its fleet, the destinations it flies to, and the airline’s branding and mission statement.
#2. Follow the airline on social media and take note of their latest news stories.
#3. Visit the airline’s website and find out about their future plans. What are the plans for the airline and what are they doing to reduce their impact on the environment? If you learn this information, it tells the Cabin Crew Recruitment team you are genuinely interested in the long-term success of the airline.
CABIN CREW INTERVIEW TIP #3.
Thoroughly read the job description for the Cabin Crew position you are applying for and think of previous situations you have been in where you have demonstrated the key skills and qualities required in the position.
The top 10 key skills and qualities needed to become Cabin Crew are:
- Safety Awareness.
- Excellent Customer Service.
- An Ability To Follow Rules And Procedures.
- Teamwork.
- Remaining Calm Under Stressful Situations.
- Reliability, Flexibility & Adaptability.
- Empathy And Understanding.
- Organization and Attention To Detail Skills.
- Time Management Skills.
- Exceeding Expectations.
Now, we can guarantee you will be assessed against these skills and qualities during your Cabin Crew interview by way of situational and behavioral interview questions.
An example of a Cabin Crew behavioral interview question is, TELL ME ABOUT A TIME WHEN YOU DELIVERED EXCELLENT CUSTOMER SERVICE. If can’t answer this question, you won’t get the job because it’s a key skill needed to perform the role of Cabin Crew to the required standard!
Later on during this tutorial, we will tell you exactly how to answer this and more difficult Cabin Crew interview questions along with top-scoring, scripted answers.
CABIN CREW INTERVIEW TIP #4.
Think about the challenges the airline is facing right now and what you could do in the role to help them overcome them. So, during your Cabin crew interview, the interviewer might say to you: WHAT ARE THE DIFFERENT CHALLENGES FACING OUR AIRLINE RIGHT NOW?
So, the airline industry has been having a tough time of late and airlines need Cabin Crew to really step up and provide exceptional service to encourage passengers to fly with them again. Here’s a great way to answer this difficult Cabin Crew interview question:
WHAT ARE THE DIFFERENT CHALLENGES FACING OUR AIRLINE RIGHT NOW?
“There are various challenges facing your airline including the recent pandemic, the increase in competition from other airlines, the environmental impact, and the fact that passenger expectations are increasing. To help you overcome these challenges I would have a duty as Cabin Crew to always provide the best service possible because this would encourage passengers to rebook and fly again. I would make sure safety is a priority in my work so that passengers feel comfortable and secure whilst flying with your airline, and to also make sure I am available to work the hours needed and more to support the airline if my Cabin Crew co-workers ever go off sick or are not available.”
UNLOCK ALL Interview
Questions & High-Scoring Answers Today + Get the insider Cabin Crew tuition for EACH question for FREE!
- The secrets to passing any Cabin Crew interview;
- The common mistakes made at the Cabin Crew interview (and how to avoid them!);
- Over 20 interview questions to prepare for (and how each is assessed);
- Full answers to each of the questions so you can learn how to deliver successful answers of your own.
- Beating the competition (what you MUST do to be successful);
- Checklists and insider resources;
- All interview answers are verified by our interview panel of experts.
- Instant online access as soon as your order is placed to this PDF guide.
SPECIAL OFFER £15.00 NOW: £12.97
CABIN CREW INTERVIEW TIP #5.
Is to prepare answers to the Cabin Crew interview questions often asked by airline recruiting staff and also carry out a mock interview before the real thing. If you sit down in front of a friend or relative, or even in front of the mirror, and practice giving your answers to the questions, it will really help to reduce nerves and boost your confidence levels!
Remember, Cabin Crew are confident people and we need your confidence levels to be sky high (excuse the pun) during your interview.
So, there are several questions I recommend you prepare for before you attend your Cabin Crew interview! Let’s now take a look at the questions and I will also give you some top-scoring answers to help you get started.
TELL ME ABOUT YOURSELF
TIP: When answering this first Cabin Crew interview question, talk about the skills and qualities you have that match the job description, and talk about how you have been focusing on gaining the experience needed to be able to apply to become Cabin Crew with their airline.
TELL ME ABOUT YOURSELF
“Thank you for giving me the opportunity to be interviewed for this Cabin Crew position today. I would describe myself as confident, resilient, reliable, and someone who enjoys working with different people and learning from them. I am a very positive person who believes you only get out of life what you are prepared to put in.
Over the years, I have been careful to build up the skills, qualities, and experience needed to apply to become Cabin Crew with your airline. After graduating from my education, I worked in several customer-facing roles and it was here where I learned the importance of being commercially aware. I understand that for your airline to continually succeed, I must provide exceptional passenger service.
I have also worked in roles where safety awareness is critical. Outside of work, I lead a relatively stable life and my personal situation means I am available to commit to the busy schedule of Cabin Crew and to also cover extra shifts and flights as and when needed to help the airline.
Having studied the job description for this Cabin Crew role, I am confident I can excel in the position and make a valuable contribution to your already-established Cabin Crew team.”
WHY DO YOU WANT TO BE CABIN CREW?
TIP: This question is going to come up during your Cabin Crew interview and you must be very careful how you answer it. Our advice is to state that you have held an interest in becoming Cabin Crew for some time, and your personality and career ambitions are a perfect match for the role.
WHY DO YOU WANT TO BE CABIN CREW?
“I want to be Cabin Crew for several reasons. The first reason is the level of responsibility that comes with the role. I enjoy challenges; I like learning new things, and I particularly enjoy helping people and making a positive difference in their daily lives.
As Cabin Crew, you are the face of the airline, and you get to make a difference to everyone you meet. I also want to become Cabin Crew because I will get to work with so many different people throughout my career and experience different cultures. This means I will have to use different skills to contribute to the team each time I fly, and I will get to learn new things and gain different experiences because I will be working with a truly diverse team of people who all have a common goal.
Finally, I want to be Cabin Crew because I will feel immensely proud to wear the uniform, to be a part of your impressive airline, and to do a job that I am confident I will really love doing.”
TELL ME ABOUT A TIME WHEN YOU PROVIDED EXCELLENT CUSTOMER SERVICE.
TIP: As we mentioned earlier, this is a Cabin Crew behavioral interview question. It requires you to give a specific situation you have been in where you demonstrated excellent customer service, which is a key requirement of the role. When you answer this and any other Cabin Crew behavioral interview question, use the STAR technique to structure your answer. So, the STAR technique stands for SITUATION, TASK, ACTION, and RESULT.
- You start off your answer and tell the interviewer the SITUATION you were in.
- You move on and briefly outline the TASK that needed doing.
- You then give in-depth details about the ACTION you took.
- Before finishing off and explaining the RESULTS following yours and other’s action.
TELL ME ABOUT A TIME WHEN YOU PROVIDED EXCELLENT CUSTOMER SERVICE.
SITUATION: In a previous role, a customer called to discuss an issue they had previously raised with a colleague of mine who was now off on leave. The customer was annoyed because my colleague had promised to get back to them, but they never did.
TASK: It was my task to resolve the customer’s issue and to rebuild the trust in our company that had been lost.
ACTION: I started out by listening to the customer and demonstrating empathy for their situation. I told them I would feel exactly the same if I were in their situation and that I would do everything in my power to resolve it whilst they were on the call.
After I had gained sufficient background information, I asked the caller to be put on hold whilst I carried out some checks, to which they agreed. After several minutes, I came back on the call and explained what I would do to put things right. I resolved their issue there and then, I apologized once more for the inconvenience and I issued a partial refund for their order due to the problems they had encountered.
RESULT: I then followed up with the customer two days later to check they were still happy, and when my work colleague returned from leave, I explained what had happened and I urged him to put steps in place to make sure this situation never happened again.
HOW WOULD YOU DEAL WITH A DIFFICULT PASSENGER?
TIP: In your answer to this Cabin Crew interview question, demonstrate your ability to remain calm, and provide exceptional service whilst following your training and the airline’s operational procedures.
HOW WOULD YOU DEAL WITH A DIFFICULT PASSENGER?
“I would listen to the passenger to find out the exact cause of their issue. I would ask probing questions to get to the bottom of the problem, and I would sympathise with their situation. If the airline was at fault, I would apologise quickly. I would ask the passenger what I could do for them that would make them happy, and I would always make sure I followed my training and the operational protocols detailed by the airline. At all times I would remain calm, be confident and resilient in my abilities, not take anything they said personally, and go out of my way to provide outstanding service.”
FURTHER CABIN CREW INTERVIEW QUESTIONS TO PREPARE FOR
Now, there are more Cabin Crew interview questions we strongly urge you to prepare for. These are:
- What will you like and dislike the most about being Cabin Crew?
- List the different duties and responsibilities you will have as Cabin Crew for our airline.
- Tell me about a time when you demonstrated flexibility and adaptability in a previous role.
- How would you deal with a passenger’s complaint whilst onboard a flight?
- A child won’t stop crying on board a flight and some of the passengers are complaining. How would you deal with this situation?
- Why do you want to work for our airline?
- What’s your biggest weakness?
- How will being Cabin Crew impact your personal and social life?
- What have you done to prepare for a career as Cabin Crew?
- What would you do if you had to work with someone on a flight you really disliked?
- Tell me about a time when you lost your temper.
- What makes you the standout candidate and why should we hire you?
UNLOCK ALL Interview
Questions & High-Scoring Answers Today + Get the insider Cabin Crew tuition for EACH question for FREE!
- The secrets to passing any Cabin Crew interview;
- The common mistakes made at the Cabin Crew interview (and how to avoid them!);
- Over 20 interview questions to prepare for (and how each is assessed);
- Full answers to each of the questions so you can learn how to deliver successful answers of your own.
- Beating the competition (what you MUST do to be successful);
- Checklists and insider resources;
- All interview answers are verified by our interview panel of experts.
- Instant online access as soon as your order is placed to this PDF guide.
SPECIAL OFFER £15.00 NOW: £12.97
