Top 30 Admin Assistant
Interview Questions and Answers
Pass YOUR Admin Assistant interview at the first attempt!
Top 30 Admin Assistant
Here’s the FULL LIST of ADMIN ASSISTANT INTERVIEW QUESTIONS:
Q1. How do you handle multiple tasks with competing deadlines?
SUGGESTED ANSWER:
“Handling multiple tasks with competing deadlines is something I excel at due to my strong organisational skills and ability to prioritise effectively. When faced with multiple deadlines, I list all the tasks and their respective deadlines. I use tools like Microsoft Excel to track deadlines and Trello to manage my tasks. In Excel, I would create a simple Gantt chart to visualise the timelines of each task, which helps me identify potential bottlenecks.
Once I have a clear view, I categorise tasks by urgency and importance using the Eisenhower Matrix, which helps me decide what to focus on first. For instance, urgent and important tasks get my immediate attention, while tasks that are important but not urgent are scheduled for later.
To ensure I’m working efficiently, I break down larger tasks into smaller, manageable subtasks, each with its own mini-deadline. This keeps me on track and allows me to make consistent progress without feeling overwhelmed.
Communication is also key when managing competing deadlines. If I foresee that I might not meet a deadline, I proactively inform my supervisor, explaining the situation and offering solutions, such as delegating parts of the task or requesting an extension with a justified reason. This approach has consistently helped me meet deadlines while maintaining the quality of my work.”
Q2. Can you give an example of a time when you had to deal with a difficult client or colleague? How did you handle it?
SUGGESTED ANSWER
“A challenging situation I encountered involved a client who was very dissatisfied because they felt their requests were being ignored, leading to a strain in our professional relationship. The client, known for their high standards, had expressed frustration several times, which created tension not just for me but for the entire team.
To address this, I first reviewed all previous communications and found that while responses were timely, there was a lack of clarity and follow-up on our part, which likely contributed to the client’s frustration. I decided to take a proactive approach by scheduling a face-to-face meeting with the client. During the meeting, I allowed the client to voice their concerns fully without interruption, ensuring they felt heard and understood. I used reflective listening techniques, summarising their concerns to confirm that I had accurately understood their issues.
After the meeting, I developed a detailed action plan that outlined how we would address each of their concerns, including specific timelines and points of contact for each issue. I followed up regularly, even if there was no significant update, to reassure the client that their concerns were being addressed.
Over time, this approach significantly improved the relationship. The client became more cooperative and eventually provided positive feedback on how their concerns were handled. This experience reinforced the importance of clear communication, empathy, and proactivity in maintaining strong client relationships.”
Q3. Can you describe your experience with calendar management?
Purchase the full package below to download the answer to this and all of the interview questions featured on this page!
Q4. How do you ensure accuracy when entering data?
Purchase the full package below to download the answer to this and all of the interview questions featured on this page!
Q5. Tell me about when you had to coordinate a complex project or event. How did you ensure everything went smoothly?
Purchase the full package below to download the answer to this and all of the interview questions featured on this page!
Q6. How do you handle confidential information?
Purchase the full package below to download the answer to this and all of the interview questions featured on this page!
Q7. What is your biggest weakness?
Purchase the full package below to download the answer to this and all of the interview questions featured on this page!
Q8. Why do you want to become an Admin Assistant for our company?
Purchase the full package below to download the answer to this and all of the interview questions featured on this page!
Q9. Tell me about a time when you made a mistake at work. How did you handle it?
Purchase the full package below to download the answer to this and all of the interview questions featured on this page!
Q10. How do you stay organised when dealing with a high volume of emails?
Purchase the full package below to download the answer to this and all of the interview questions featured on this page!
Q11. How do you handle interruptions during your workday?
Purchase the full package below to download the answer to this and all of the interview questions featured on this page!
Q12. Tell me about a time when you had to learn a new software or tool quickly. What steps did you take?
Purchase the full package below to download the answer to this and all of the interview questions featured on this page!
Q13. Tell me about yourself.
Purchase the full package below to download the answer to this and all of the interview questions featured on this page!
Q14. What strategies do you use to manage your time effectively?
Purchase the full package below to download the answer to this and all of the interview questions featured on this page!
Q15. Can you tell me about a situation where you had to support multiple executives with conflicting demands? How did you manage it?
Purchase the full package below to download the answer to this and all of the interview questions featured on this page!
Q16. How do you handle confidential or sensitive information?
Purchase the full package below to download the answer to this and all of the interview questions featured on this page!
Q17. Tell me about a time when you had to adapt to a significant change at work. How did you manage it?
Purchase the full package below to download the answer to this and all of the interview questions featured on this page!
Q18. How do you ensure your written communication is clear and effective?
Purchase the full package below to download the answer to this and all of the interview questions featured on this page!
Q19. How do you stay current with industry trends and developments?
Purchase the full package below to download the answer to this and all of the interview questions featured on this page!
Q20. Tell me about a time when you had to deal with a difficult co-worker. How did you handle the situation?
Purchase the full package below to download the answer to this and all of the interview questions featured on this page!
Q21. How do you handle situations where you have to work under pressure?
Purchase the full package below to download the answer to this and all of the interview questions featured on this page!
Q22. What steps do you take to ensure accuracy in your work?
Purchase the full package below to download the answer to this and all of the interview questions featured on this page!
Q23. How do you manage competing priorities in your role?
Purchase the full package below to download the answer to this and all of the interview questions featured on this page!
Q24. What do you consider to be your greatest strength as an administrative professional?
Purchase the full package below to download the answer to this and all of the interview questions featured on this page!
Q25. How do you handle situations where you need to learn a new skill or tool quickly?
Purchase the full package below to download the answer to this and all of the interview questions featured on this page!
Q26. Tell me about when you had to work with limited resources to complete a task or project.
Purchase the full package below to download the answer to this and all of the interview questions featured on this page!
Q27. How do you approach problem-solving in your role?
Purchase the full package below to download the answer to this and all of the interview questions featured on this page!
Q28. How do you handle feedback, both positive and negative?
Purchase the full package below to download the answer to this and all of the interview questions featured on this page!
Q29. What experience do you have which is relevant to the role?
Purchase the full package below to download the answer to this and all of the interview questions featured on this page!
Q30. Why should we hire you for this Admin Assistant position?
Purchase the full package below to download the answer to this and all of the interview questions featured on this page!
Now INSTANTLY download the suggested ANSWERS to all the ADMIN ASSISTANT INTERVIEW QUESTIONS and PASS your interview!
Yes! I Want To Pass My ADMIN ASSISTANT Interview!ADMI ASSISTANT INTERVIEW Q&A
How do I prepare for an Admin Assistant interview?
Preparing for an admin assistant interview involves several key steps:
- Research the Organization: Understand the mission, values, and recent achievements of the organization.
- Review the Job Description: Highlight the key skills and experiences required and match them with your own qualifications.
- Practice Common Questions: Rehearse answers to common interview questions, focusing on your experiences and how they relate to the role.
- Prepare Your Documents: Bring multiple copies of your resume, a list of references, and any relevant certifications.
- Dress Professionally: Choose business attire that aligns with the professional environment of a healthcare setting.
What should I say in my interview?
In your interview, it’s essential to convey your passion forthe industry and administrative excellence:
- Express Your Motivation: Explain why you are passionate about working in administration.
- Highlight Relevant Experience: Discuss your previous roles and how they have prepared you for this position.
- Showcase Your Skills: Emphasize your organizational, communication, and problem-solving skills.
- Demonstrate Your Knowledge: Mention any relevant regulations, software, or industry best practices you are familiar with.
- Align with Their Values: Connect your answers to the organization’s mission and values, showing you are a good cultural fit.
How do you introduce yourself in an admin interview?
When introducing yourself in an admin interview, be concise and relevant:
- Start with Your Background: Briefly mention your educational background and any relevant certifications.
- Highlight Your Experience: Summarize your professional experience, focusing on roles that relate to healthcare administration.
- Emphasize Key Skills: Mention your top skills that are pertinent to the role, such as organization, communication, and multitasking.
- Express Enthusiasm: Conclude with why you are excited about this opportunity and how you can contribute to the organization.
What are the top 3 skills of an administrative assistant?
The top three skills of an administrative assistant, especially in a healthcare setting, are:
- Organizational Skills: The ability to manage schedules, maintain records, and handle multiple tasks efficiently.
- Communication Skills: Strong verbal and written communication skills to interact effectively with healthcare professionals, patients, and external parties.
- Attention to Detail: Meticulous attention to detail to ensure accuracy in documentation, scheduling, and compliance with healthcare regulations.
How do you demonstrate excellent administrative skills?
Demonstrating excellent administrative skills involves:
- Showcase Your Achievements: Discuss specific examples where you improved efficiency, such as streamlining scheduling processes or implementing a new filing system.
- Provide Metrics: Whenever possible, use metrics to quantify your achievements, such as reducing appointment scheduling errors by 20%.
- Highlight Problem-Solving: Describe situations where you identified a problem and successfully implemented a solution.
- Emphasize Soft Skills: Mention how your interpersonal skills, such as teamwork and customer service, contribute to a positive work environment.
- Display Proficiency with Tools: Talk about your experience with administrative software and how it has helped you manage tasks more effectively.
By following these tips and thoroughly preparing, you’ll be well-equipped to excel in your admin assistant interview. Good luck!
5 ADMIN ASSISTANT INTERVIEW TIPS!
1. Understand the Organization Inside and Out
Before your interview, thoroughly research the organization. Understand its mission, values, and recent accomplishments. Familiarize yourself with their services, products, and any recent news or changes in the organization. This knowledge will allow you to tailor your responses to align with the organization’s goals and demonstrate your genuine interest in becoming a part of their team.
2. Highlight Relevant Experience and Skills
When discussing your background, focus on experiences and skills that are directly relevant to administration. Emphasize your ability to manage multiple tasks, organize schedules, handle records, and use relevant software. Provide specific examples from your past roles that showcase your expertise in these areas. Use the STAR method (Situation, Task, Action, Result) to structure your responses and highlight your achievements.
3. Show Your Commitment to Customer Service and Compliance
Admin Assistants play a crucial role in ensuring that the organization runs smoothly and that service is top-notch. Demonstrate your commitment by discussing any initiatives you’ve been part of that improved or streamlined processes which improve efficiency.
4. Practice Excellent Communication Skills
Effective communication is vital for an administrator. During the interview, showcase your communication skills by listening carefully, responding thoughtfully, and maintaining clear and concise dialogue. Practice answering common interview questions out loud and consider doing mock interviews with a friend or mentor to refine your speaking skills. Your ability to communicate effectively will be a significant factor in the interviewer’s assessment of your suitability for the role.
5. Ask Insightful Questions to Stand Out
At the end of the interview, asking insightful questions can set you apart from other candidates. Here are three excellent questions to ask:
- What are the biggest challenges currently facing your administration team, and how can I help address them?
- Can you describe the organization’s approach to professional development and opportunities for career growth within the administration team?
- How do you see the role of administrators evolving in the next few years, and what qualities are you looking for to navigate those changes?
Asking these questions shows that you are forward-thinking, eager to contribute to the team, and invested in your professional growth within the organization.
Within the Admin Assistant Interview Questions and Answers guide, which is available to download on this page, we will provide you with the top 30 sample Admin Assistant interview questions and brilliant suggested answers to help you pass!
Here's What People Are Saying...
(worldwide success stories from our YouTube community!)
I have an interview tomorrow 🙈
UPDATE: I got the job offer.
THANKS Richard 👍
2 weeks ago (edited)
Thank you so much for this! Honestly this information gave me a sense on how to handle my interview as well as improve my interview skills.
1 month ago
I have an interview I'm so nervous 😭
Update: I GOT THE JOB
3 months ago (edited)
Thank you so much! I went today and got the job on the spot!
3 weeks ago
THANK YOU SO MUCH! VERY INSIGHTFUL ✨
7 months ago
Im on step two ! So many notes already, would have went into this interview the wrong way. God bless u mate and taking the time to help a lad out like mw who is in over his head
3 months ago
Thank you so much..i have an interview later...it helped a lot to boost my confidence.
1 week ago
I have an interview today ill update you on how i do :).
UPDATE: I GOT THE JOB THANK YOU!
5 days ago
The complaint steps literally saved me for my interview earlier, thank you!!:)
2 months ago
This is excellent !!
1 month ago
This is so helpful. Thank you so much for the tips and advice!
1 month ago
I got the job! Thank you!!
2 months ago
TOP 30 ADMIN ASSISTANT INTERVIEW QUESTIONS AND ANSWERS WORKBOOK
GET ALL 30 ANSWERS TO THE ADMIN ASSISTANT INTERVIEW QUESTIONS
FOR JUST $8.98!
Question 1,
Full Suggested Answer & Detailed Response
Question 2,
Full Suggested Answer & Detailed Response
Question 3,
Full Suggested Answer & Detailed Response
Question 4,
Full Suggested Answer & Detailed Response
Question 5,
Full Suggested Answer & Detailed Response
Question 6,
Full Suggested Answer & Detailed Response
Question 7,
Full Suggested Answer & Detailed Response
Question 8,
Full Suggested Answer & Detailed Response
Question 9,
Full Suggested Answer & Detailed Response
Question 10,
Full Suggested Answer & Detailed Response
Question 11,
Full Suggested Answer & Detailed Response
Question 12,
Full Suggested Answer & Detailed Response
Question 13,
Full Suggested Answer & Detailed Response
Question 14,
Full Suggested Answer & Detailed Response
Question 15,
Full Suggested Answer & Detailed Response
Question 16,
Full Suggested Answer & Detailed Response
Question 17,
Full Suggested Answer & Detailed Response
Question 18,
Full Suggested Answer & Detailed Response
Question 19,
Full Suggested Answer & Detailed Response
Question 20,
Full Suggested Answer & Detailed Response
Question 21,
Full Suggested Answer & Detailed Response
Question 22,
Full Suggested Answer & Detailed Response
Question 23,
Full Suggested Answer & Detailed Response
Question 24,
Full Suggested Answer & Detailed Response
Question 25,
Full Suggested Answer & Detailed Response
Question 26,
Full Suggested Answer & Detailed Response
Question 27,
Full Suggested Answer & Detailed Response
Question 28,
Full Suggested Answer & Detailed Response
Question 29,
Full Suggested Answer & Detailed Response
Question 30,
Full Suggested Answer & Detailed Response
What you’ll get…
The answers to the FULL LIST of Admin Assistant interview questions featured on this page.
Expert responses that you can use to help you come up with your own unique winning answers.
Suggested answers verified by our panel of interview experts.
Sent to your email inbox within seconds of your order being placed.
FREE 30 days access to our BESTSELLING online Interview Training Course!
For just $8.98 get the UNIQUE ANSWERS to all 30 ADMIN ASSISTANT INTERVIEW questions to help you PASS YOUR INTERVIEW!
Get all 30 interview questions and suggested answers for your Admin Assistant interview, plus FREE bonus access to our bestselling online interview training course, which contains over 50 powerful video modules to quickly get you interview ready (and they work for ANY interview). This online course will instantly be free for you to access for 30-days. Thereafter, this service renews at just £27+vat per month. No minimum term. You can cancel anytime by contacting us via our contact page or email. If you cancel before the 30-day trial ends, you will not be charged.
PLUS… BONUSES
In addition to the 30 ADMIN ASSISTANT INTERVIEW QUESTIONS & ANSWERS, you will also receive the following BONUSES:
Bonus 1
150+ Page Interview Skills Guide – packed full of interview advice, to tips from interview experts, and all of the most common interview questions with detailed answers. Order today and you will get this bonus guide FREE – offer available for a limited time only.
$27.00 Value, Yours FREE
Bonus 2
50-Page A-Z Interview Tips Guide – this PDF guide contains 26 quick and powerful tips you can implement right away as part of your interview strategy to boost your interview success!
$14.38 Value, Yours FREE
Bonus 3
Why should we hire you? Slide Deck – Get Richard’s slides to one of the most asked interview questions including – a full break down of the question, how to answer it, and a sample response that will get top marks every time!
$8.98 Value, Yours FREE
Bonus 4
What are your hobbies and Interests? Slide Deck – this PDF slide deck includes Richard’s breakdown of an extremely common interview question that is often overlooked by most candidates in their preparation. Discover how you can stand out from other candidates by supplying a tailored and successful answer!
$8.98 Value, Yours FREE
Bonus 5
How to Introduce Yourself in a Job Interview Slide Deck – we all know first impressions count. And perhaps not more so than at your job interview. The truth is, there are some very strict rules you must follow when introducing yourself at a job interview to ensure you give the first impression you need to secure your dream job! Get Richard’s insider advice free with your order today.
$8.98 Value, Yours FREE
Bonus 6
7 COMMON Interview Questions and Answers Slide Deck – In this free bonus you will get access to the 7 most common interview questions that are nearly always guaranteed to come up in your interview! Plus Richard details what the employer wants to hear in your answers, and provides sample answers to those common questions to help you PASS!
$14.38 Value, Yours FREE
Bonus 7
Why Did You Leave Your Last Job Slide Deck – As part of your order, you will also get access to this powerful guide which includes: why the interviewer is asking you this question, 3 things you MUST INCLUDE in your answer to this tough interview question, what to say if you have lost your job, been fired or made redundant, and 3 BRILLIANT ANSWERS!
$8.98 Value, Yours FREE
Bonus 8
Tell me about a time you failed? Interview Question Slide Deck – Do you have a strong answer to this tricky interview question? Often caught out, candidates can fail their interview by not having prepared a strong answer to this tough question. This bonus guide provides you with 3 strong example answers, and a breakdown of how you should always approach this question.
$8.98 Value, Yours FREE
Bonus 9
Tell me about a time you had conflict at work? Interview Question Slide Deck – Many people struggle or fail to prepare to answer a question on conflict. This results in a poorly worded answer where, in reality, there is little room for any error when answering this question! Included as a bonus, you will get Richard’s insight to this question, top tips, and 3 BRILLIANT ANSWERS you can use!
$8.98 Value, Yours FREE
Bonus 10
What are your salary expectations? Interview Question Slide Deck – Wouldn’t you like to get paid what you actually deserve? This tricky interview question has multiple meaning that you need to consider cafefully when answering, but there is a golden response you can use! Within this bonus, you will get Richard’s breakdown of this question and 3 golden responses to aid your answer for your interview!
$14.38 Value, Yours FREE
Bonus 11
Questions to Ask at the End of an Interview Slide Deck – No matter what interview you have, you should always ask THESE questions at the end to impress your new employer! Discover in this bonus guide why it is important to ask questions at the end of your interview, BRILLIANT TIPS for asking questions that will IMPRESS THE INTERVIEWER every time, and 7 BRILLIANT QUESTIONS you can ASK at the end of your job interview! (All roles included!).
$8.98 Value, Yours FREE
Bonus 12
7 MOST Difficult Interview Questions! Slide Deck – In this exclusive bonus you will get an additional set of unique answers to the 7 most difficult interview questions and answers that recruiters ask at the majority of interviews! Ensure you have the best preparation for these challenging questions, free with your order!
$8.98 Value, Yours FREE
Bonus 13
ULTIMATE Online Interview Training Course – Order today and you’ll also get a 30-day free trial* to our bestselling online interview training course designed to boost your success at interview! This online course has been used by 100s of job seekers to help their successful interview preparation.
$174.60 Value, Yours FREE
*We want you to know: This is a subscription service that is charged at just £27+vat per month after the 30-day trial expires. No minimum term. If you cancel before the 30-day trial ends, you will not be charged. Please see our terms for full details.
Important: The above bonuses cannot be purchased anywhere else individually on this site. Order the 30 Admin Assistant Interview Questions & Answers guide today to get free access.
30-DAY MONEYBACK GUARANTEE
We have eliminated all risk for you. All of our products and training resources are protected by our 30-day no questions asked money back guarantee. Whatever the reason…or no reason at all…you can have a full refund if this resource isn’t right for you. So there is no risk.
Who has created the answers to the interview questions?
Richard McMunn is a former Fire Officer turned interview coach who has over 20 years experience within the recruitment industry.
He is extremely passionate about helping people pass their interviews, and his success rate is unrivalled within the interview training sector.
Richard guarantees the answers contained within this product are unique and will help you stand out from the competition.
Still not convinced? Here’s why you should buy with How2Become.com…
Firstly, these Admin Assistant interview questions and answers are created by us and our team of experts – we have all the answers to your questions and will help you succeed (like we’ve been doing for the last 16 years) and we update our material frequently.
Secondly, we provide exclusive bonuses with all our products that you won’t find anywhere else. These bonuses include free guides, powerful online training and more!
Thirdly, our interview guides and training just work. Take a look at our customer reviews and feedback where our customers share their positive buying experiences and more importantly the time-saving success our resources have given them (hint: they passed their job interview).
Finally, we have eliminated all risk for you. All of our products and resources are protected by our 30-day no questions asked money back guarantee. Whatever the reason…or no reason at all…you can have a full refund if this training isn’t right for you. So there is no risk.
MORE TESTIMONIALS FROM OUR SUCCESSFUL CUSTOMERS
If you’re applying for a role as an admin assistant, you will certainly need to perform well in the interview. Here, we’re going to look at some admin assistant interview tips, followed by some sample admin assistant interview questions.
3 Admin Assistant Interview Tips
#1 – Use the job description to predict the interview questions.
#2 – Use the STAR interview technique when answering situational type questions.
#3 – Be positive and upbeat about the company you are applying for.
Admin Assistant Job Description
To begin, let’s take a look at the admin assistant job description:
We are looking for a responsible Administrative Assistant to perform a variety of administrative and clerical tasks. Duties of the Administrative Assistant include providing support to our managers and employees. Planning and organising daily tasks, managing diaries and appointments, not taking, prioritising tasks and communicating with our customers and clients.
From this, there are 4 relevant interview questions:
Q1. Give an example of when you have provided support to a team within an administrative role.
Q2. Describe a situation when you had to plan and organize multiple tasks.
Q3. Give an example of when you have took notes during an important meeting.
Q4. Describe a situation when you have communicated effectively with customers.
The STAR Technique – Admin Assistant Interview
Use the STAR interview technique when answering situational type questions:
Situation – describe the situation.
Task – explain the task that needed to be done.
Action – say what action you took.
Result – tell them the result (positive).
Q1. Why do you want this job and what can you bring to the role? – Admin Assistant Interview
- Refer to the job description.
- Tell them you already have experience within this type for role.
- List the qualities you have that match the job description.
“I have studied the job description in detail and I feel strongly that I have the skills, qualities and experience to match the role. For example, part of the role requires an ability to plan, organise and be responsible for the organisations day-to-day activities. In my previous role I was praised for this type of work. I believe I have extensive experience of organising all types of work.
“Refer to the job description…”
I can be relied upon to organise all of your tasks and will never miss an important deadline. In addition to being organised, I set myself very high-standards, have solid communication skills, can be trusted to deal with your customers and clients and am competent in all administrative software packages such as Excel, Word and PowerPoint. I feel strongly you will be impressed with my work ethic and I will not let you down if I am successful at interview today.”
Q2. Describe a situation when you had to plan and organize multiple tasks. – Admin Assistant Interview
- Give a specific example of when you managed multiple tasks.
- Use Situation, Task, Action and Result.
- Try to add a ‘time element’ to the situation.
“In my previous job, I had a situation one day where the Managing Director required multiple tasks to be completed within a very short time frame. A situation occurred whereby a key member of staff was off sick, so somebody needed to step up and get the work done in super-fast time. The tasks involved:
– Organising an important meeting for the following day;
– Taking notes and recording minutes for another meeting that afternoon;
– Collating sales data for the next days meeting and briefing my Managing Director.
I set about creating a plan for each task based on the priority and importance. The following days meeting was organized first of all. I booked the meeting room, sent out invitations and created the meeting agenda.
“Try to add a ‘time element” to the situation…”
I then planned for the meeting that afternoon by reading the meeting notes from the previous meeting to make sure I was fully briefed and aware of the action points and agenda.
Following the meeting, I wrote up my notes before starting work on the collation of sales data. It became apparent that I would not finish the collation of data in time for 5pm, so I briefed my manager that I would stay late and send over the figures as soon as they were ready.
He was happy with my suggested resolution. By 5:45pm I had completed the work and went in to brief my manager. He thanked me for my hard work and was impressed with my organization and planning abilities.”
Q3. Describe a time when you had to deal with a difficult customer or client. – Admin Assistant Interview
- Give a specific example of when you had to deal with someone difficult.
- Demonstrate an ability to remain calm and in control.
- Show you have the ability to resolve problems on your own.
“Recently, we received a complaint via email from a customer who had ordered some goods from our website that ended up being faulty. I immediately took control of the situation and contacted the customer by both email and telephone to explain I would be the point of contact for the complaint. The customer was clearly angry and upset at the situation. I listened to their concerns and demonstrated empathy during the call. I managed to persuade the customer to give me the opportunity to resolve the situation for them, which they agreed to.
“Show that you have the ability to resolve problems on your own…”
After I had got to the bottom of the situation, I apologized to the customer and detailed very clearly the steps I was going to take in order to resolve it. I asked our warehouse team to dispatch the new goods on a priority delivery service and arranged for a courier to also pick up the faulty goods to save the customer having to do it themselves.
“Demonstrate an ability to remain calm and in control…”
I then arranged to call the customer the day after the goods were delivered to check they were happy with the service and goods they had received. When I spoke to the lady on the phone, she thanked me for sorting out the problem quickly and to her satisfaction.
Whenever dealing with customers, or potentially problematic situations, I can be relied upon to sort things out quickly and will always take responsibility for a situation.”
Q4. What are your strengths? – Admin Assistant Interview
- Relate your answer to the attributes required to do the job competently.
- Use positive KEYWORDS in your response.
- Describe how you like to be put under pressure and can take responsibility.
“I believe I have a number of key strengths and qualities that would be highly useful within this role. To begin with, I am highly organised and can plan tasks effectively in order to make sure they are successful. I also have the ability to work alone as well as part of a team. I am a strong communicator, both face-to-face and via email. I set myself high standards and feel I can be a positive role model for your company.
“Use positive keywords in your response…”
Finally, one of my key strengths is that I can be relied upon to deliver my work to a very high standard. It is important for you to employ an admin assistant who can be left alone to get on with their work. If you employ me, I will work hard to perform my duties competently and professionally at all times.”
Q5. What are your weaknesses? – Admin Assistant Interview
- Give a specific weakness.
- Turn your weakness into a strength.
- Tell the interview panel you are continually looking to improve and develop.
“ I feel my main weakness is that I sometimes take on too much work, simply because I don’t want to say no. By taking on too much work, it can potentially have a detrimental impact on my other tasks, so I am learning to complete tasks thoroughly first, before agreeing to take on additional tasks.
“Turn your weakness into a strength…”
Having said that, I do feel it is my responsibility to take on as much work as possible, and I can be relied upon to work hard and complete tasks thoroughly. If I feel there is a task put my way that I cannot deliver on time and to the right standard, I will always look to find someone else within the office who is equally as competent to take on the role.
Finally, I am always looking to personally develop and improve my skills based on reflective analysis of my performance.”
Q6. What is the most difficult part of being an admin assistant? – Admin Assistant Interview
- This question assesses your knowledge of the role.
- Demonstrate you can embrace difficult parts of the job.
- Give an example of when you have successfully completed the difficult aspect of the role.
“I find the most difficult part of the admin assistant role is having to rely on external partners and organisations to get a specific task completed. When I am relying on external partners or businesses to respond to queries or questions, it can be challenging and frustrating, as the success of your own task relies on them responding and doing their part of the job in a timely manner.
“Demonstrate you can embrace difficult parts of the job…”
Although this part of the role can be frustrating, I quite enjoy chasing people and putting pressure on them to do their task, simply because my job is reliant on them performing. I am always courteous and polite when dealing with people, companies or partners but I do find that being in regular contact with them during the task completion process helps to get the job completed more quickly.”
Q7. What would you do if you didn’t get on with someone in the office? – Admin Assistant Interview
- This question assesses your level of maturity.
- Don’t say you have had this type of situation before.
- Give a step-by-step explanation of what you would do.
Although I have never found myself in this type of situation, I feel I could handle it maturely and professionally. I understand that sometimes we can’t get on with everyone, but I would always try my best to be friendly, professionally and helpful with anyone I worked with.
Give a step-by-step explanation of what you would do…
If there was someone I didn’t get on with, I would fist of all go out of my way to try and make friends as this would be beneficial to the team environment. I would also look at my own actions to see if I were doing anything that was potentially contributing to the situation.
If I had tried absolutely everything, and we still didn’t get on, I would always be friendly and professional as the goals and aims of the organisation must always come first.”
Conclusion – Admin Assistant Interview Questions
Get FREE access to 50 more interview questions and answers at: www.PassMyInterview.com
