30 Amazon Competency Based Interview Questions and Answers
Pass YOUR interview at the first attempt!
Here’s the FULL LIST of 30 AMAZON COMPETENCY BASED INTERVIEW QUESTIONS:
Q1. Tell me about a time you went above and beyond for a customer?
SUGGESTED ANSWER:
“In my previous role as a customer service representative for an e-commerce company, I once received a call from a customer who was understandably upset. She had ordered a custom gift for her daughter’s birthday party, which was scheduled for the next day, but the package wouldn’t arrive on time due to a shipping delay. She explained how important the gift was. It was meant to be the party’s centrepiece, and I could tell how stressed she was. I knew I had to find a way to make things right.
I started by apologising and assuring her I’d do everything possible to fix the situation. I immediately contacted our shipping partner to see if there was any way to speed up the delivery. Unfortunately, it became clear that the original package simply couldn’t arrive in time because of weather-related delays. So, I shifted gears. I checked our inventory and found the same item in stock at a warehouse closer to her location. From there, I contacted our warehouse manager and explained the urgency, asking if they could prioritise the order. Once I had confirmation, I contacted a local courier service and arranged for same-day delivery.
While coordinating all of this, I thought about how I could go the extra mile. I included a handwritten note apologising for the inconvenience, added a $50 gift card, and threw in a complimentary item that matched the theme of her original order. Finally, I tracked the delivery to make sure it arrived on time. When the gift was delivered the following day, I called the customer to confirm everything had gone smoothly. She was overjoyed and even mentioned how much the small touches meant to her, like the note and the added item.
Ultimately, she left a glowing review about her experience, even mentioning me by name. What could have been a negative situation turned into a moment where we not only retained her as a customer but also strengthened her trust in the company. For me, it reinforced the importance of taking ownership of issues and thinking creatively to go above and beyond..”
Q2. Can you describe a situation where you dealt with an unhappy customer? How did you handle it?
SUGGESTED ANSWER
“In my previous role as a customer service associate for an online retailer, I once received a call from a customer who was extremely upset because the product they ordered, a high-end blender, had arrived damaged. They had planned to use it for a big event the next day, so they were frustrated about the inconvenience and understandably concerned about finding a replacement in time. They were very vocal about their dissatisfaction, and I could tell they didn’t feel heard.
The first thing I did was focus on listening to them without interrupting. I let them fully explain the situation because I wanted them to feel like their concerns were being acknowledged. Once they finished, I empathised with how frustrating the experience must have been, especially with the time-sensitivity of their event. I apologised sincerely and assured them that I would take ownership of resolving the issue.
After understanding the problem, I immediately checked our inventory to confirm whether we had a replacement blender in stock. Luckily, we did. I coordinated with our logistics team to arrange for overnight shipping at no additional cost to ensure it arrived before their event. While I worked on that, I also offered them a partial refund as a goodwill gesture for the inconvenience. Since they were so worried about timing, I made it a point to follow up with them via email to provide the tracking number and updates so they could see that things were on track.
The replacement blender was delivered the following day, and the customer emailed me to let me know it had arrived just in time. They even mentioned in their message that they appreciated how proactive and understanding I had been throughout the process. It was a reminder that empathy and clear communication are just as important as finding a solution in situations like these. By staying calm, taking responsibility, and keeping the customer informed, I turned a frustrating experience into a positive one.”
Q3. Give an example of how you anticipated a customer's needs before they asked?
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Q4. Can you tell me when you took ownership of a project from start to finish?
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Q5. Can you tell me about a time when you had to fix a problem that wasn't technically your responsibility?
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Q6. Can you tell me about when you delivered results despite facing significant obstacles?
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Q7. Can you tell me when you found a simpler solution to a complex problem?
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Q8. Can you tell me about a time when you had to think outside the box to innovate or solve a problem?
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Q9. Can you describe a situation where you simplified a process to improve efficiency?
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Q10. Can you tell me about a time when you made a tough decision based on incomplete data?
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Q11. Can you tell me about a time when you were wrong? What did you learn from the experience?
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Q12. Can you describe a time when you relied on your judgment to solve a problem, and it worked well?
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Q13. Tell me about a skill you learned recently and how you applied it at work?
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Q14. Can you tell me about a time when you sought feedback to improve your performance?
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Q15. Can you provide an example of how you have gone out of your way to stay updated with industry trends and used the knowledge to enhance your work?
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Q16. Can you tell me about a time when you mentored a colleague and what was the outcome?
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Q17. Can you tell me about a time you provided constructive feedback to a colleague?
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Q18. Can you tell me about a time you helped someone grow in their role?
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Q19. Can you tell me about a time when you improved the quality of a product, service or process?
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Q20. Can you tell me about a time when you resisted something as you felt it did not meet the required standards?
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Q21. Can you tell me about a time you raised the bar on a project or task?
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Q22. Can you tell me about a time you were set a challenging task and what was the outcome?
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Q23. Can you tell me about a bold idea you had that colleagues were initially unsure of?
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Q24. Can you tell me about a project you worked on that focused on the long term?
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Q25. Tell me about a time when you needed to make a quick decision and take action?
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Q26. Can you tell me about a twhenu faced uncertainty and still managed to deliver results?
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Q27. Can you tell me about a time when you acted without having all of the required information?
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Q28. Can you tell me about when you achieved a significant task despite having limited resources?
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Q29. Can you tell me about when you implemented cost-saving measures without impacting quality?
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Q30. Can you tell me when you successfully managed a project with limited resources?
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Now INSTANTLY download the suggested ANSWERS to all the AMAZON COMPETENCY BASED INTERVIEW QUESTIONS and PASS your interview!
Yes! I Want To Pass My Interview!AMAZON LEADERSHIP PRINCIPLES
All of the competency based questions you will face during an Amazon interview, will be assessed against the Amazon Leadership Princicples. Just because the the title suggests leaders, it applies to Amazon employees at all levlels. Amazon looks at the potential of all employees, regardless of the position, and expects everyone to demonstrate the leadership principles in their role. Everything that employees do at Amazon is grounded on the company’s 16 Leadership Principles. As such, you should study them well before you begin the Amazon interview process, and consider examples from your own experience that illustrate how you’ve used each one.
- Think Big (Be ambitious and go the extra mile for the customer)
- Earn Trust (Be respectful towards others)
- Bias for Action (Be proactive!)
- Customer Obsession (Amazon’s customers are always the top priority)
- Frugality (Achieve more with less)
- Learn & Be Curious (Evolve, become better and be inquisitive!)
- Are Right, A lot (A leader’s judgement is solid)
- Insist on The Highest Standards (Strive for excellence in all work matters)
- Success and Scale Bring Broad Responsibility (Constantly improve and take responsibility)
- Deliver Results (Be productive and efficient)
- Have Backbone; Disagree & Commit (Unafraid afraid to take a stand)
- Strive to be Earth’s Best Employer (Encourage and support learning and development)
- Ownership (Take accountability for actions)
- Dive Deep (Think carefully and analyse information)
- Invent & Simplify (Be innovative)
- Hire & Develop the Best (Every person a leader hires helps them move forward and improve)
Amazon Job Description:
Amazon Associate, Amazon Contracts Manager, Amazon Account Executive, Amazon Team Leader, and Amazon Supervisor are some of the most common jobs inside the Amazon company. The following are the important abilities, talents, and characteristics necessary to execute the job competently:
- The capacity to perform well under pressure;
- The capacity to follow rules and procedures while being safe at all times;
- Meet customer service and picking/packing goals for associate positions;
- Master and implement the 16 guiding principles and values of Amazon leadership at all levels of management and leadership;
- Manage challenging circumstances and identify appropriate solutions to potential difficulties;
- To discover a clear path ahead, deal with and work through uncertainty.
- Motivate and lead your team to reach Amazon’s goals and ambitions.
- Think differently, prosper, and strive for success.
- Think large and meet your job goals.
5 AMAZON INTERVIEW TIPS! (HOW TO PREPARE FOR A AMAZON INTERVIEW!)
TIP #1 – We propose using the STAR approach to structure your responses to the 16 Amazon Leadership Principles interview questions. The following is the ideal method to format your responses:
SCENARIO – Begin by informing the interviewer about your situation, which was founded on the assessable Amazon leadership principle.
TASK – Describe briefly the task that you were required to do.
ACTION – Explain in great detail the action you took to complete the assignment. Always keep your answer focused on the Amazon Leadership Principle that is being evaluated.
RESULT – Finish by informing the interviewer of the outcomes of your actions. This is your chance to demonstrate your abilities and demonstrate how amazing you are at your work!
TIP #2 – The most vital thing to remember when answering Amazon’s 16 Leadership interview questions, is to focus on giving specific situations you have previously been in. Do not fall into the trap of telling the interviewer what you ‘would do’ in a given situation. Instead, tell them what you ‘have done’ previously, and also where possible, provide more than one situation to really prove to them you know your stuff!
TIP #3 – Amazon has excellent customer service, which is one of the company’s many strengths. Applying for a position as an Amazon associate? Be sure you know how crucial it is to provide excellent service to customers. If you’re looking for a managerial or supervisory position at Amazon, you should consider how you would handle interactions with customers and how you’d inspire your team to meet Amazon’s high standards for customer service.
TIP #4 – Although you should devote the most of your study time to the 16 Amazon Leadership principles, you should not ignore the more common types of interview questions, such as:
- Why are you interested in working at Amazon?
- Explain what you can offer to the table in this position.
- Please share any Amazon knowledge you may have.
- Why do you desire this Amazon job?
- What is it about your current position that makes you want to leave it?
- In five years, what do you hope to have accomplished?
TIP #5 – The interviewer at Amazon may ask, “Do you have questions for the panel?” at the end of the interview. Here are three excellent questions to ask during your Amazon interview that will set you apart from the other candidates:
QUESTION: Who is Amazon’s main competition, and how can I help you in this job to outperform them?
QUESTION: How do you see the business evolving over the next five years?
QUESTION: Do you plan on releasing any Amazon-branded new goods or services this year?
Within the Amazon Competency Based Interview Questions and Answers guide, which is available to download on this page, we will provide you with 30 sample Amazon Competency Based interview questions and brilliant suggested answers to help you pass!
Here's What People Are Saying...
(worldwide success stories from our YouTube community!)
I have an interview tomorrow 🙈
UPDATE: I got the job offer.
THANKS Richard 👍
2 weeks ago (edited)
Thank you so much for this! Honestly this information gave me a sense on how to handle my interview as well as improve my interview skills.
1 month ago
I have an interview I'm so nervous 😭
Update: I GOT THE JOB
3 months ago (edited)
Thank you so much! I went today and got the job on the spot!
3 weeks ago
THANK YOU SO MUCH! VERY INSIGHTFUL ✨
7 months ago
Im on step two ! So many notes already, would have went into this interview the wrong way. God bless u mate and taking the time to help a lad out like mw who is in over his head
3 months ago
Thank you so much..i have an interview later...it helped a lot to boost my confidence.
1 week ago
I have an interview today ill update you on how i do :).
UPDATE: I GOT THE JOB THANK YOU!
5 days ago
The complaint steps literally saved me for my interview earlier, thank you!!:)
2 months ago
This is excellent !!
1 month ago
This is so helpful. Thank you so much for the tips and advice!
1 month ago
I got the job! Thank you!!
2 months ago
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