21 Hotel Housekeeping Interview Questions and Answers
Pass YOUR interview at the first attempt!
Here’s the FULL LIST of HOTEL HOUSEKEEPING INTERVIEW QUESTIONS:
Q1. Tell me about yourself
SUGGESTED ANSWER:
“Thank you for inviting me to be interviewed for this position today.
In the workplace, I am known for my diligence, dedication, and loyalty. I am motivated by my supportive family, who depend on me to work hard to provide for them.
Due to my dedication to maintaining a healthy lifestyle, I am able to approach my housekeeping duties with energy and enthusiasm. Another strength of mine as a Housekeeper is that I am neat and organized by nature, and that I am a very methodical person who thrives in structured environments.
In addition to possessing these qualities, I am also aware of how vital it is for an employer to be able to put their faith in their staff. My references will attest to the fact that I am a reliable, trustworthy and loyal individual.
If you hire me, I am confident that, as a member of your hotel’s housekeeping team, I will impress you with my integrity and dedication to quality of work.”
Q2. What steps would you take to make sure the housekeeping you carried out was completed to an acceptable standard each day?
SUGGESTED ANSWER
“Before beginning each day, I would make sure I understood what was expected of me. In my opinion, success is more likely when high standards are established from the start since the individual has clear goals to work toward. In addition to that, I would create and use daily checklists to ensure each assignment or task is completed before the end of the day. Finally, before completing my cleaning duties for a particular room I would double check all areas of the room had been thoroughly cleaned and that nothing had been overlooked. For me, this would be the most important step in my housekeeping routine as I would hate for my House Keeping manager to feel that I was not meeting the hotel’s high cleaning standards.”
Q3. Why do you want to be a Housekeeper and what can you bring to the role?
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Q4. What hours are you available to work as a Hotel Housekeeper?
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Q5. As a Hotel Housekeeper, how long would it take you to clean a typical, standard sized hotel guest room?
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Q6. The job of a Hotel Housekeeper can be stressful at times. How do you handle stress on a daily basis?
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Q7. Which parts of the Hotel Housekeeping job will enjoy the most, and which will you find the most challenging or frustrating?
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Q8. What are the main duties and responsibilities of a Hotel Housekeeper?
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Q9. We are looking for a Hotel Housekeeper who is adaptable and flexible. Describe a time when you were flexible in a work-related situation?
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Q10. What’s your greatest achievement as a Housekeeper?
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Q11. What are your strengths?
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Q12. What would you do if you witnessed another member of the Housekeeping team stealing?
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Q13. Describe a time when you went out of your way to help your employer?
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Q14. Describe a time when you took onboard feedback from a supervisor or manager?
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Q15. Describe a situation when you weren't satisfied with the job you’d completed?
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Q16. How do you maintain confidentiality and respect guests' privacy?
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Q17. What safety measures do you take when handling cleaning chemicals?
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Q18. How do you handle situations where you are faced with an exceptionally messy or dirty room?
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Q19. Have you ever had to deal with a difficult or demanding guest? How did you handle it?
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Q20. Are you comfortable working as part of a team and coordinating tasks with other housekeeping staff?
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Q21. That’s the end of your Hotel Housekeeping interview, do you have any questions you’d like to ask me?
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Yes! I Want To Pass My Interview!HOTEL HOUSEKEEPING JOB DESCRIPTION
Hotel housekeeping is a fast paced and varied role that offers great scope for professional growth for example becoming a housekeeping manager. Hotel Housekeeping staff play an essential role in the runnings of any hotel. Whilst this is a varied position, hotels housekeepers are primarily responsible for ensuring rooms are thoroughly cleaned and restocked between guests. Housekeepers will also be expected to clean rooms for guests booked into the hotel for a number of days. This means that hotel housekeeping staff must be trustworthy and respectful of guests’ belongings as they clean around them. Whilst there are no official qualifications required to become a hotel housekeeper many employers will favour candidates with experience in hospitality and customer service. Due to the nature of the role you must be willing to work unsociable and potentially long hours. You must be reliable, organised, personable, hard working, enthusiastic, and able to communicate successfully with other staff and guests in order to carry out the responsibilities outlined below.
Everyday responsibilities of hotel housekeeping staff include:
- Adhering to all health and safety regulations
- Thoroughly vacuuming floors and foyer areas
- Meeting strict timeframes
- Reporting any hotel property damage
- Restocking essentials (soap, shampoo, conditioner, tea, coffee, bottles water e.c.t)
- Changing bed linen and disposing of used linen and towels in the correct manner
- Effectively cleaning and disinfecting bathrooms
- Changing bins
- Maintaining the cleanliness of guest rooms and hallways as per established guidelines and hotel policy
Top Tips For Passing Your Hotel Housekeeping Interview!
Top Tips for passing your Hotel Housekeeping Interview:
Tip 1:
Do your research! Ahead of attending any hotel housekeeping interview you should thoroughly research the hotel that you have chosen to apply for a position with. Your research will enable you to confidently and successfully respond to the common interview question “Why do you want to work for us?”.
Tip 2:
Before your interview you must consider the amount of hours you are realistically about to commit to as well as whether you would be willing to work unsociable hours (late nights, early mornings and weekends). Due to the nature of the hiring manager is likely to want to hire an individual who is willing to work long and unsociable hours.
Tip 3:
As hotel housekeeping personel will regularly interact with guests, experience in customer service related positions is likely to be preferred. Ahead of your interview think about a time where you have delivered excellent customer service. In your interview you may be asked questions like “Tell me about a time when you went above and beyond for a customer?” and “What does great customer service mean to you?”.
Tip 4:
As a hotel housekeeper, great time management is essential. This is because rooms and hotel areas must be thoroughly cleaned within a set timeframe so that they are ready for new guests. Ahead of your interview consider examples of times where you have exercised great time management.
Tip 5:
At the end of your interview you are likely to be given the option to ask the hotel hiring manager some questions of your own. It’s a great idea to come up with a couple of well thought out questions to ask, for example “How do you see the hotel developing over the next 5 years?”.
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I have an interview tomorrow 🙈
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2 weeks ago (edited)
Thank you so much for this! Honestly this information gave me a sense on how to handle my interview as well as improve my interview skills.
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Update: I GOT THE JOB
3 months ago (edited)
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3 weeks ago
THANK YOU SO MUCH! VERY INSIGHTFUL ✨
7 months ago
Im on step two ! So many notes already, would have went into this interview the wrong way. God bless u mate and taking the time to help a lad out like mw who is in over his head
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1 week ago
I have an interview today ill update you on how i do :).
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2 months ago
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1 month ago
This is so helpful. Thank you so much for the tips and advice!
1 month ago
I got the job! Thank you!!
2 months ago
21 HOTEL HOUSEKEEPING QUESTIONS AND ANSWERS WORKBOOK
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