21 H&M Interview Questions and Answers
Pass YOUR interview at the first attempt!
Here’s the FULL LIST of H&M INTERVIEW QUESTIONS:
Q1. Why do you want to work at H&M?
SUGGESTED ANSWER:
“I’ve shopped at H&M for years, and I can say from experience that the quality across you clothing range is consistently high, and that your employees are always friendly and helpful. I am seeking a long term employment opportunity with a company that will encourage and help to facilitate my professional growth. As this is a particularly important criteria for me, I reached out to H&M staff on the professional networking site LinkedIn. I further encouraged to apply for this position by the reports of the warm and inclusive atmosphere the H&M brand promotes amongst staff. When researching your company, I was particularly impressed by your “Planet Positive” initiative. This tells me that you are an environmentally responsible brand that is conscious of the world around us. I too am particularly passionate about this subject and therefore I would be proud to work for a company like H&M that is committed to making a positive difference to our planet. Finally, I have always had a keen interest in fashion and want to work for a brand I feel produces creative and original pieces in an excusive size range with an accessible price tag. If hired for this role, I will be an enthusiastic, hardworking, well presented, and customer-oriented employees who takes great pride in representing the H&M brand.“
Q2. What does great customer service mean to you?
SUGGESTED ANSWER
“Great customer service, in my view, is constantly delivering a positive and productive customer experience with the company which you represent. This entails offering quick and effective resolutions to challenges, having extensive product knowledge in order to best equip you to respond to customer queries and offer recommendations, as well as possessing exemplary interpersonal skills. In-store and online customer satisfaction is crucial to the continued success of any business. This is because when a customer feels that their shopping experience has been enhanced through great service, not only do they return to the business in the future, but they are also far more likely to promote company growth via referrals and recommendations. I am excited by the opportunity to offer great customer service as an H&M representative.”
Q3. Tell me about a time when you delt with a difficult customer?
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Q4. Give an example of when you delivered excellent customer service.
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Q5. What would you do if a customer wanted to return a product but didn't have the receipt?
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Q6. What do you think is more important – great service or a great quality product?
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Q7. Why do you want this job and what can you specifically bring to the role?
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Q8. What skills, qualities and attributes do you have that are a match for a role within customer services?
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Q9. Describe a time when you were flexible in a work-related situation.
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Q10. Why have you chosen H&M over other companies?
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Q11. How would you deal with an angry or frustrated customer? What would you consider when dealing with them and why?
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Q12. How would you deal with a team member who was not pulling their weight?
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Q13. Describe a stressful situation at work and how you handled it?
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Q14. Why do you want to leave your job?
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Q15. When have you worked as part of a team to complete a difficult task?
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Q16. What was the last piece of professional development you under took?
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Q17. What skills do you possess that you think would be an asset to our team?
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Q18. Describe a time when someone depended on you to complete a task?
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Q19. Where do you see yourself in 5 years' time?
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Q20. What’s your biggest weakness?
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Q21. That’s the end of your H&M job interview, do you have questions for the panel?
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Now INSTANTLY download the suggested ANSWERS to all the H&M INTERVIEW QUESTIONS and PASS your interview!
Yes! I Want To Pass My Interview!H&M Job Description and Key Competencies
Founded in Sweden in 1947 H&M had grown to become one of the largest clothing companies on the planet. H&M group own over 4,400 stores worldwide, almost 4000 of the stores being H&M stores. Other brands owned by the H&M Group include Monki, ARKET, COS and & Other Stories. At present H&M employ around 150,000 employees across a range of positions including, retail assistants, lorry drivers, cashiers, managers, assistant managers, customer care assistants, designers, changing room attendants and warehouse operatives. H&M recognises the importance of looking after their staff by offering fantastic benefits including great discounts across a wide range of brands, great holiday, rewards for remaining with the company, discounts on gym memberships and many more! For this reason as well as others, H&M is a company that many individuals would like to work for.
H&M has, ever since its founding in 1947 (then known as Hennes), placed a high value on providing a positive and enjoyable shopping experience for its customers. Most jobs at H&M, including cashiers, retail assistants, and shop floor managers, require daily interaction with hundreds of customers.Therefore, H&M will only look to hire candidates who demonstrate exceptional interpersonal abilities and a positive attitude throughout the interview process. You should practice for the interview by thinking of instances when you have gone the extra mile to assist a customer in previous roles. The following are other attributes and abilities that H&M interviewers are likely to be looking for.
- Professional – Every member of the H&M team is responsible for adhering to the company’s standards and protocols.
- Approachable – Customers need to be comfortable approaching staff for advice or help.
- Efficient – Due to the fast paced nature of retail, H&M employees must be able to work efficiently, exercise good time management and feel comfortable multitasking.
- Well dressed and presented – As H&M are a fashion brand it is essential that employers are well dressed. This is because they are representing the brand to the customer.
Top Tips For Passing Your H&M Interview!
Top Tips for passing your H&M Interview:
Tip 1: Before heading to your interview make sure you look smart and well presentable. As a fashion brand, it is important to H&M that their staff are well dressed as they are representing the company.
Tip 2: As the majority of jobs at H&M are customer centric you are very likely to be asked an interview question like “Tell me about a time when your provided excellent customer service?”. Prepare examples in advance that are sure to impress the interviewers at H&M!
Tip 3: Think about which of H&M’s items you love the most. You are likely to be asked a question like “What is your favourite product that we sell, and why?” during your interview. The purpose of this interview question is to test your product knowledge.
Tip 4: Do your research! By getting to know as much as you can about H&M you will not only be able to successfully answer the interview question “Why H&M?” but you will also be able to impress the interviewer with your company knowledge! We recommend checking out the official websites, social media pages, and any recent news articles about them.
Tip 5: Prepare some well thought out questions to ask at the end of your H&M interview. Here are a couple of examples:
What training will I undergo if I am successful today?
How do you see the H&M brand developing over the next 5-10 years?
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I have an interview tomorrow 🙈
UPDATE: I got the job offer.
THANKS Richard 👍
2 weeks ago (edited)
Thank you so much for this! Honestly this information gave me a sense on how to handle my interview as well as improve my interview skills.
1 month ago
I have an interview I'm so nervous 😭
Update: I GOT THE JOB
3 months ago (edited)
Thank you so much! I went today and got the job on the spot!
3 weeks ago
THANK YOU SO MUCH! VERY INSIGHTFUL ✨
7 months ago
Im on step two ! So many notes already, would have went into this interview the wrong way. God bless u mate and taking the time to help a lad out like mw who is in over his head
3 months ago
Thank you so much..i have an interview later...it helped a lot to boost my confidence.
1 week ago
I have an interview today ill update you on how i do :).
UPDATE: I GOT THE JOB THANK YOU!
5 days ago
The complaint steps literally saved me for my interview earlier, thank you!!:)
2 months ago
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1 month ago
This is so helpful. Thank you so much for the tips and advice!
1 month ago
I got the job! Thank you!!
2 months ago
21 H&M QUESTIONS AND ANSWERS WORKBOOK
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Question 1,
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Question 2,
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Question 3,
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Question 21,
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