CrossCountry Interview Questions and Answers
Pass YOUR CrossCountry interview at the first attempt!
Here’s the FULL LIST of CROSS COUNTRY INTERVIEW QUESTIONS:
Q1. Can you advise of a time when you have worked alone?
SUGGESTED ANSWER
“Yes I can. One of my previous roles as a courier for an online store, I was responsible for delivering packages to customers within a strict delivery window. This role required me to utilise my concentration and attention to detail skills when driving as I could be at the wheel for long periods of time. I also needed to demonstrate sound organisation skills to ensure that my deliveries were organised to be efficient as possible to save on fuel and wear and tear to the vehicle. It was also my responsibility to perform a number of daily checks to the vehicle, before starting to drive to my first destination. These checks were carried out in accordance with company procedure and safety policies. I also had to adhere to safety policy and the rules of the road when driving and also ensuring I stopped at regular intervals as per legal requirements and company policy.”
Q2. Tell me about yourself?
SUGGESTED ANSWER:
“Thank you for inviting me to be interviewed for this position today. Throughout my career, I have developed various transferrable skills and experiences that will enable me to excel in this role. I am a highly positive and effective employee who thrives in customer- focused environments. During my time in previous positions, I learnt to fully understand the importance of consistently maintaining high customer satisfaction standards. Without the customer, there would be no company, so every member of the team must work towards providing a high level of service. I have a proven track record of delivering passionate customer service, being an excellent communicator, and being adaptable when under pressure.”
Q3. What skills do you have which you believe are relevant to the position you are applying for?
Purchase the full package below for just to download the answer to this and all of the interview questions featured on this page!
Q4. Tell me about the three main things you would bring to the role if successful.
Purchase the full package below for just to download the answer to this and all of the interview questions featured on this page!
Q5. What do you know about CrossCountry as an organisation?
Purchase the full package below for justto download the answer to this and all of the interview questions featured on this page!
Q6. As a customer what are your views on CrossCountry staff?
Purchase the full package below for justto download the answer to this and all of the interview questions featured on this page!
Q7. What have you done to prepare for this interview?
Purchase the full package below for just to download the answer to this and all of the interview questions featured on this page!
Q8. Can you tell me why you are applying for this role?
Purchase the full package below for justto download the answer to this and all of the interview questions featured on this page!
Q9. What is the difference between good and excellent customer service?
Purchase the full package below for justto download the answer to this and all of the interview questions featured on this page!
Q10. Give an example of how you have ensured stakeholders put the customer first?
Purchase the full package below for justto download the answer to this and all of the interview questions featured on this page!
Q11. Why do you want to work for CrossCountry?
Purchase the full package below for justto download the answer to this and all of the interview questions featured on this page!
Q12. What steps would you take to drive change, working in a tightly regulated industry?
Purchase the full package below for justto download the answer to this and all of the interview questions featured on this page!
Q13. Do you think safety is important within the transport industry?
Purchase the full package below for justto download the answer to this and all of the interview questions featured on this page!
Q14. Can you tell me of a time when you managed to convince others in your organisation to adopt an idea which you had?
Purchase the full package below for justto download the answer to this and all of the interview questions featured on this page!
Q15. Tell me about when you had to complete a task within a certain time frame?
Purchase the full package below for justto download the answer to this and all of the interview questions featured on this page!
Q16. How would you deal with a customer complaint? Please describe the steps you would take to resolve the customer's concerns?
Purchase the full package below for justto download the answer to this and all of the interview questions featured on this page!
Q17. Why do you want to leave your current job?
Purchase the full package below for justto download the answer to this and all of the interview questions featured on this page!
Q18. Please provide an example of the types of procedures you currently adhere to within your working day.
Purchase the full package below for justto download the answer to this and all of the interview questions featured on this page!
Q19. How do you feel about working to procedures?
Purchase the full package below for justto download the answer to this and all of the interview questions featured on this page!
Q20. Can you please advise of a time when you have worked as part of a team to complete a difficult task?
Purchase the full package below for justto download the answer to this and all of the interview questions featured on this page!
Q21. Can you describe a time when you demonstrated flexibility in the workplace?
Purchase the full package below for just to download the answer to this and all of the interview questions featured on this page!
Q22. Can you give an example of when you provided excellent customer service?
Purchase the full package below for just to download the answer to this and all of the interview questions featured on this page!
Q23. What is your biggest weakness?
Purchase the full package below for just to download the answer to this and all of the interview questions featured on this page!
Q24. How would you deal with an unreasonable passenger?
Purchase the full package below for just to download the answer to this and all of the interview questions featured on this page!
Q25. What are your strengths?
Purchase the full package below for just to download the answer to this and all of the interview questions featured on this page!
Q26. What would you do if you witnessed a colleague not working to the correct company procedures?
Purchase the full package below for just to download the answer to this and all of the interview questions featured on this page!
Q27. Tell me about a time when you needed to communicate a difficult decision. What was the issue, and what made the decision difficult?
Purchase the full package below for just to download the answer to this and all of the interview questions featured on this page!
Q28. What would you do if you noticed a colleague not working to the high standards expected of the company?
Purchase the full package below for just to download the answer to this and all of the interview questions featured on this page!
Q29. Describe when you successfully worked on a project with a team of people. What role did you play in making the project a success?
Purchase the full package below for just to download the answer to this and all of the interview questions featured on this page!
Q30. Can you provide an example of a time when you failed, and what did you learn from the experience?
Purchase the full package below for just to download the answer to this and all of the interview questions featured on this page!
Q31. As you are aware, the role involves shift work. How do you feel about working shifts?
Purchase the full package below for just to download the answer to this and all of the interview questions featured on this page!
Q32. Please advise of a time when you had to communicate an important message to someone. What steps did you take to ensure that your message was clear and understood by the recipient?
Purchase the full package below for just to download the answer to this and all of the interview questions featured on this page!
Q33. Can you advise when you discovered a safety concern in the workplace? What steps did you take to resolve the issues?
Purchase the full package below for just to download the answer to this and all of the interview questions featured on this page!
Q34. What would be the biggest challenge for you, if you are successful in your application?
Purchase the full package below for just to download the answer to this and all of the interview questions featured on this page!
Q35. Can you give an example of when you have had to work on your own for long periods?
Purchase the full package below for just to download the answer to this and all of the interview questions featured on this page!
Q36. What do you understand about the term Health and Safety, and who is responsible for it?
Purchase the full package below for just to download the answer to this and all of the interview questions featured on this page!
Q37. Can you give an example of a time when you used your discretion?
Purchase the full package below for just to download the answer to this and all of the interview questions featured on this page!
Now INSTANTLY download the suggested ANSWERS to all the CROSS COUNTRY QUESTIONS and PASS your interview!
Yes! I Want To Pass My Interview!CrossCountry Job Description and Key Tasks
CrossCountry is dedicated and committed to its three core values in everything they do. CrossCountry takes pride in its professional service and strives for continuous improvement with all of its services. The company has a superb reputation within the rail industry and will only choose individuals who exemplify the company’s core values: we care passionately, we do the right thing, and we make the difference. Before your interview, you should explore how you reflect these fundamental principles.
Key Skills Required to Work for CrossCountry
- World-class customer service skills.
- Confident communicator, both verbal and written.
- Able to retain large amounts of information.
- Efficient problem solver.
- Able to make difficult decisions.
- Copes well working under pressure.
- Show high levels of attention to detail at all times.
- Enjoy working with others.
- Passionate about helping others.
- Always seeks to promote the organisation in a positive light.
- Shows professionalism at all times.
- Strictly Follow rules and procedures.
Top Tips For Passing Your CrossCountry Interview!
Top Tips for Passing Your CrossCountry Interview:
Tip 1: Ensure you fully understand the company’s core values & code of ethics and ensure your answers match both the values and ethics. These will easily be found on the CrossCountry website, where you will also find other information about the organisation.
Tip 2: During the interview, you will be asked about your experience in providing services based on the role you are applying for. For example, if you are applying for a customer service role, you must provide an example of where you provided excellent customer service. We recommend you have at least three different examples you can choose from.
Tip 3: On the flip side of Tip 2, you will most likely be asked to provide an example where you dealt with a customer complaint and what you did to resolve the complaint. Make sure the resolution is a positive one!
Tip 4: One key question you will be asked is ‘Tell us about yourself’. When answering this question, it is vital to focus on the relevant skills of the job and not what you like to do in your free time! Ensure you include any keywords related to the key skills of the role you are applying to and the values of CrossCountry. Be sure to include any academic and professional achievements.
Here's What People Are Saying...
(worldwide success stories from our YouTube community!)
I have an interview tomorrow 🙈
UPDATE: I got the job offer.
THANKS Richard 👍
2 weeks ago (edited)
Thank you so much for this! Honestly this information gave me a sense on how to handle my interview as well as improve my interview skills.
1 month ago
I have an interview I'm so nervous 😭
Update: I GOT THE JOB
3 months ago (edited)
Thank you so much! I went today and got the job on the spot!
3 weeks ago
THANK YOU SO MUCH! VERY INSIGHTFUL ✨
7 months ago
Im on step two ! So many notes already, would have went into this interview the wrong way. God bless u mate and taking the time to help a lad out like mw who is in over his head
3 months ago
Thank you so much..i have an interview later...it helped a lot to boost my confidence.
1 week ago
I have an interview today ill update you on how i do :).
UPDATE: I GOT THE JOB THANK YOU!
5 days ago
The complaint steps literally saved me for my interview earlier, thank you!!:)
2 months ago
This is excellent !!
1 month ago
This is so helpful. Thank you so much for the tips and advice!
1 month ago
I got the job! Thank you!!
2 months ago
36 CROSS COUNTRY INTERVIEW QUESTIONS AND ANSWERS WORKBOOK
GET ALL 36 ANSWERS TO THE CROSS COUNTRY INTERVIEW QUESTIONS
FOR JUST €4.99!
Question 1,
Full Suggested Answer & Detailed Response
Question 2,
Full Suggested Answer & Detailed Response
Question 3,
Full Suggested Answer & Detailed Response
Question 4,
Full Suggested Answer & Detailed Response
Question 5,
Full Suggested Answer & Detailed Response
Question 6,
Full Suggested Answer & Detailed Response
Question 7,
Full Suggested Answer & Detailed Response
Question 8,
Full Suggested Answer & Detailed Response
Question 9,
Full Suggested Answer & Detailed Response
Question 10,
Full Suggested Answer & Detailed Response
Question 11,
Full Suggested Answer & Detailed Response
Question 12,
Full Suggested Answer & Detailed Response
Question 13,
Full Suggested Answer & Detailed Response
Question 14,
Full Suggested Answer & Detailed Response
Question 15,
Full Suggested Answer & Detailed Response
Question 16,
Full Suggested Answer & Detailed Response
Question 17,
Full Suggested Answer & Detailed Response
Question 18,
Full Suggested Answer & Detailed Response
Question 19,
Full Suggested Answer & Detailed Response
Question 20,
Full Suggested Answer & Detailed Response
Question 21,
Full Suggested Answer & Detailed Response
Question 22,
Full Suggested Answer & Detailed Response
Question 23,
Full Suggested Answer & Detailed Response
Question 24,
Full Suggested Answer & Detailed Response
What you’ll get…
The answers to the FULL LIST of interview questions featured on this page.
Expert responses that you can use to help you come up with your own unique winning answers.
Suggested answers verified by our panel of interview experts.
Sent to your email inbox within seconds of your order being placed.
FREE 30 days access to our BESTSELLING online Interview Training Course!
For just €4.99 get the UNIQUE ANSWERS to all 36 CROSS COUNTRY INTERVIEW questions to help you PASS YOUR INTERVIEW!
Get all 36 interview questions and suggested answers for your Chiltern Railways Interview, plus FREE bonus access to our bestselling online interview training course, which contains over 50 powerful video modules to quickly get you interview ready (and they work for ANY interview). This online course will instantly be free for you to access for 30 days. Thereafter, this service renews at just £27+vat per month. No minimum term. You can cancel anytime by contacting us via our contact page or email. If you cancel before the 30-day trial ends, you will not be charged.
PLUS… BONUSES
In addition to the 36 CrossCountry INTERVIEW QUESTIONS & ANSWERS, you will also receive the following BONUSES:
Bonus 1
150+ Page Interview Skills Guide – packed full of interview advice, to tips from interview experts, and all of the most common interview questions with detailed answers. Order today and you will get this bonus guide FREE – offer available for a limited time only.
€15.00 Value, Yours FREE
Bonus 2
50-Page A-Z Interview Tips Guide – this PDF guide contains 26 quick and powerful tips you can implement right away as part of your interview strategy to boost your interview success!
€7.99 Value, Yours FREE
Bonus 3
Why should we hire you? Slide Deck – Get Richard’s slides to one of the most asked interview questions including – a full break down of the question, how to answer it, and a sample response that will get top marks every time!
€4.99 Value, Yours FREE
Bonus 4
What are your hobbies and Interests? Slide Deck – this PDF slide deck includes Richard’s breakdown of an extremely common interview question that is often overlooked by most candidates in their preparation. Discover how you can stand out from other candidates by supplying a tailored and successful answer!
€4.99 Value, Yours FREE
Bonus 5
How to Introduce Yourself in a Job Interview Slide Deck – we all know first impressions count. And perhaps not more so than at your job interview. The truth is, there are some very strict rules you must follow when introducing yourself at a job interview to ensure you give the first impression you need to secure your dream job! Get Richard’s insider advice free with your order today.
€4.99 Value, Yours FREE
Bonus 6
7 COMMON Interview Questions and Answers Slide Deck – In this free bonus you will get access to the 7 most common interview questions that are nearly always guaranteed to come up in your interview! Plus Richard details what the employer wants to hear in your answers, and provides sample answers to those common questions to help you PASS!
€7.99 Value, Yours FREE
Bonus 7
Why Did You Leave Your Last Job Slide Deck – As part of your order, you will also get access to this powerful guide which includes: why the interviewer is asking you this question, 3 things you MUST INCLUDE in your answer to this tough interview question, what to say if you have lost your job, been fired or made redundant, and 3 BRILLIANT ANSWERS!
€4.99 Value, Yours FREE
Bonus 8
Tell me about a time you failed? Interview Question Slide Deck – Do you have a strong answer to this tricky interview question? Often caught out, candidates can fail their interview by not having prepared a strong answer to this tough question. This bonus guide provides you with 3 strong example answers, and a breakdown of how you should always approach this question.
€4.99 Value, Yours FREE
Bonus 9
Tell me about a time you had conflict at work? Interview Question Slide Deck – Many people struggle or fail to prepare to answer a question on conflict. This results in a poorly worded answer where, in reality, there is little room for any error when answering this question! Included as a bonus, you will get Richard’s insight to this question, top tips, and 3 BRILLIANT ANSWERS you can use!
€4.99 Value, Yours FREE
Bonus 10
What are your salary expectations? Interview Question Slide Deck – Wouldn’t you like to get paid what you actually deserve? This tricky interview question has multiple meaning that you need to consider cafefully when answering, but there is a golden response you can use! Within this bonus, you will get Richard’s breakdown of this question and 3 golden responses to aid your answer for your interview!
€7.99 Value, Yours FREE
Bonus 11
Questions to Ask at the End of an Interview Slide Deck – No matter what interview you have, you should always ask THESE questions at the end to impress your new employer! Discover in this bonus guide why it is important to ask questions at the end of your interview, BRILLIANT TIPS for asking questions that will IMPRESS THE INTERVIEWER every time, and 7 BRILLIANT QUESTIONS you can ASK at the end of your job interview! (All roles included!).
€4.99 Value, Yours FREE
Bonus 12
7 MOST Difficult Interview Questions! Slide Deck – In this exclusive bonus you will get an additional set of unique answers to the 7 most difficult interview questions and answers that recruiters ask at the majority of interviews! Ensure you have the best preparation for these challenging questions, free with your order!
€4.99 Value, Yours FREE
Bonus 13
ULTIMATE Online Interview Training Course – Order today and you’ll also get a 30-day free trial* to our bestselling online interview training course designed to boost your success at interview! This online course has been used by 100s of job seekers to help their successful interview preparation.
€97.00 Value, Yours FREE
*We want you to know: This is a subscription service that is charged at just £27+vat per month after the 30-day trial expires. No minimum term. If you cancel before the 30 day trial ends, you will not be charged. Please see our terms for full details.
Important: The above bonuses cannot be purchased anywhere else individually on this site. Order the 36 CrossCountry Interview Questions & Answers guide today to get free access.
30-DAY MONEYBACK GUARANTEE
We have eliminated all risk for you. All of our products and training resources are protected by our 30-day no questions asked money back guarantee. Whatever the reason…or no reason at all…you can have a full refund if this resource isn’t right for you. So there is no risk.
Who has created the answers to the interview questions?
Richard McMunn is a former Fire Officer turned interview coach who has over 20 years experience within the recruitment industry.
He is extremely passionate about helping people pass their interviews, and his success rate is unrivalled within the interview training sector.
Richard guarantees the answers contained within this product are unique and will help you stand out from the competition.
Still not convinced? Here’s why you should buy with How2Become.com…
Firstly, these interview questions and answers are created by us and our team of experts – we have all the answers to your questions and will help you succeed (like we’ve been doing for the last 16 years) and we update our material frequently.
Secondly, we provide exclusive bonuses with all our products that you won’t find anywhere else. These bonuses include free guides, powerful online training and more!
Thirdly, our interview guides and training just work. Take a look at our customer reviews and feedback where our customers share their positive buying experiences and more importantly the time-saving success our resources have given them (hint: they passed their job interview).
Finally, we have eliminated all risk for you. All of our products and resources are protected by our 30-day no questions asked money back guarantee. Whatever the reason…or no reason at all…you can have a full refund if this training isn’t right for you. So there is no risk.
MORE TESTIMONIALS FROM OUR SUCCESSFUL CUSTOMERS
