Transport for Wales Interview Questions and Answers
Pass YOUR Transport for Wales interview at the first attempt!
Here’s the FULL LIST of TRANSPORT FOR WALES INTERVIEW QUESTIONS:
Q1. What do you know about Transport for Wales as an organisation?
SUGGESTED ANSWER
“Transport for Wales officially started operating as a rail network in October 2018, but as an organisation was formed by the Welsh government in 2016 to oversee public transport in Wales. TfW is owned by the Welsh government and operates all rail services in Wales. TfW employs over 1,200 people in varied and essential roles to ensure the rail network efficiently operates to deliver a large number of efficient services each day, and over 37 million passengers each year. The network stretches the entire length and breadth of Wales from as far east as Cheltenham Spa to far north-west as Holyhead. The company also has six core values: ‘being safe, ‘being the best’, ‘being positive’ and ‘being connected, ‘being fair’ and ‘creating shared success’. I also share these values, and if I am successful with my application, I will look forward to demonstrating these values in my role to support my colleagues and provide a professional and first-class service to the customers of Transport for Wales.”
Q2. Tell me about the three main things you would bring to the role if successful.
SUGGESTED ANSWER:
“Apart from having the required skills and experience to perform the role professionally, I believe the three main things I will bring to TfW is my commitment to ensuring that the customers’ needs are at the forefront of everything I do as an employee of your train operating company. I am also an experienced team player and understand that the role I would undertake is vital to ensure that the services run efficiently, so I would always ensure the work I carried out would be to the highest standards possible and the correct procedure. I am also an excellent communicator and am confident when communicating with people from diverse backgrounds and cultures. So, the three main things I will bring to the company are customer focus, teamwork skills and solid communication abilities.”
Q3. As a customer what are your views on TfW staff?
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Q4. What have you done to prepare for this interview?
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Q5. Can you tell me why you are applying for this role?
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Q6. Can you advise of a time when you have worked alone?
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Q7. What skills do you have which you believe are relevant to the position you are applying for?
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Q8. What are the Transport for Wales values and what do they mean to you?
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Q9. What is the difference between good and excellent customer service?
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Q10. Give an example of how you have ensured stakeholders put the customer first?
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Q11. Why do you want to work for Transport for Walesl?
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Q12. What steps would you take to drive change, working in a tightly regulated industry?
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Q13. Do you think safety is important within the transport industry?
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Q14. Tell me about yourself?
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Q15. Can you tell me of a time when you managed to convince others in your organisation to adopt an idea which you had?
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Q16. Tell me about when you had to complete a task within a certain time frame?
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Q17. How would you deal with a customer complaint? Please describe the steps you would take to resolve the customer's concerns?
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Q18. Why do you want to leave your current job?
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Q19. Please provide an example of the types of procedures you currently adhere to within your working day?
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Q20.How do you feel about working to procedures?
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Q21. Can you please advise of a time when you have worked as part of a team to complete a difficult task?
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Q22. Can you describe a time when you demonstrated flexibility in the workplace?
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Q23. Can you give an example of when you provided excellent customer service?
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Q24. What is your biggest weakness?
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Q25. How would you deal with an unreasonable passenger?
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Q26. What are your strengths?
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Q27. What would you do if you witnessed a colleague not working to the correct company procedures?
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Q28. Tell me about a time when you needed to communicate a difficult decision. What was the issue, and what made the decision difficult?
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Q29. What would you do if you noticed a colleague not working to the high standards expected of the company?
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Q30. Describe when you successfully worked on a project with a team of people. What role did you play in making the project a success?
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Q31. Can you provide an example of a time when you failed, and what did you learn from the experience?
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Q32. As you are aware, the role involves shift work. How do you feel about working shifts?
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Q33. Please advise of a time when you had to communicate an important message to someone. What steps did you take to ensure that your message was clear and understood by the recipient?
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Q34. Can you advise when you discovered a safety concern in the workplace? What steps did you take to resolve the issues?
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Q35. Can you give an example of when you have had to work on your own for long periods?
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Q36. What do you understand about the term Health and Safety, and who is responsible for it?
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Now INSTANTLY download the suggested ANSWERS to all the TfW QUESTIONS and PASS your interview!
Yes! I Want To Pass My Interview!Transport for Wales Job Description and Key Tasks
TfW is dedicated and committed to its six core values in everything they do. Transport for Wales takes pride in its professional service and strives for continuous improvement with all of its services. The company has a superb reputation within the rail industry and will only choose individuals who exemplify the company’s core values: being safe, being the best, being positive, being connected, being fair and creating shared success. Before your interview, you should explore how you reflect these fundamental principles.
Key Skills required to work for Transport for Wales
- World-class customer service skills.
- Confident communicator, both verbal and written.
- Able to retain large amounts of information.
- Efficient problem solver.
- Able to make difficult decisions.
- Copes well working under pressure.
- Show high levels of attention to detail at all times.
- Enjoy working with others.
- Passionate about helping others.
- Always seeks to promote the organisation in a positive light.
- Shows professionalism at all times.
- Strictly Follow rules and procedures.
Top Tips For Passing Your TfW Interview!
Top Tips for Passing your Transport for Wales Interview:
Tip 1: Ensure you fully understand the company’s core values & code of ethics and ensure your answers match both the values and ethics. These will easily be found on the Transport for Wales website, where you will also find other information about the organisation.
Tip 2: During the interview, you will be asked about your experience in providing services based on the role you are applying for. For example, if you are applying for a customer service role, you must provide an example of where you provided excellent customer service. We recommend you have at least three different examples you can choose from.
Tip 3: On the flip side of Tip 2, you will most likely be asked to provide an example where you dealt with a customer complaint and what you did to resolve the complaint. Make sure the resolution is a positive one!
Tip 4: One key question you will be asked is ‘Tell us about yourself’. When answering this question, it is vital to focus on the relevant skills of the job and not what you like to do in your free time! Ensure you include any keywords related to the key skills of the role you are applying to and the values of TfW. Be sure to include any academic and professional achievements.
Here's What People Are Saying...
(worldwide success stories from our YouTube community!)
I have an interview tomorrow 🙈
UPDATE: I got the job offer.
THANKS Richard 👍
2 weeks ago (edited)
Thank you so much for this! Honestly this information gave me a sense on how to handle my interview as well as improve my interview skills.
1 month ago
I have an interview I'm so nervous 😭
Update: I GOT THE JOB
3 months ago (edited)
Thank you so much! I went today and got the job on the spot!
3 weeks ago
THANK YOU SO MUCH! VERY INSIGHTFUL ✨
7 months ago
Im on step two ! So many notes already, would have went into this interview the wrong way. God bless u mate and taking the time to help a lad out like mw who is in over his head
3 months ago
Thank you so much..i have an interview later...it helped a lot to boost my confidence.
1 week ago
I have an interview today ill update you on how i do :).
UPDATE: I GOT THE JOB THANK YOU!
5 days ago
The complaint steps literally saved me for my interview earlier, thank you!!:)
2 months ago
This is excellent !!
1 month ago
This is so helpful. Thank you so much for the tips and advice!
1 month ago
I got the job! Thank you!!
2 months ago
36 TRANSPORT FOR WALES INTERVIEW QUESTIONS AND ANSWERS WORKBOOK
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Question 1,
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Question 2,
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Question 3,
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