27 McDonald’s Crew Member Interview Questions and Answers
Pass YOUR interview at the first attempt!
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Here’s the FULL LIST of MCDONALD’S CREW MEMBER INTERVIEW QUESTIONS:
Q1. How would you welcome a customer?
SUGGESTED ANSWER:
“As a crew member at McDonald’s, I know how critical it is to make our customers feel at home. I would greet them with a smile and say, “Welcome to McDonald’s, how may I assist you today?”. Then, to make sure we get their order correct, I would make sure to listen attentively to what they ordered and ask any required clarifying questions. While taking their order, I would maintain a cheerful and polite tone, making sure to thank them for their order. I would repeat their order to them after it was placed to make sure it was correct, and I would give them an estimated wait time. I would also advise them of any current promotions or offers that may interest them and check if there was anything further, I could assist them with. I would then thank them again for choosing McDonald’s and provide them with any condiments or utensils they might require as they waited for their order. Overall, I think fostering a friendly and positive atmosphere is essential to delivering outstanding customer service at McDonald’s, and I’m dedicated to ensuring that each and every diner feels welcomed and appreciated.”
Q2. Why do you want to work for McDonald's?
SUGGESTED ANSWER
“I want to work for McDonald’s for several reasons. Firstly, you have a reputation for being a great company to work for, everyone loves McDonald’s, and you are clearly a responsible and forward-thinking employer. Second, McDonald’s has excellent training programmes that teach employees skills they may use throughout their careers. Working for McDonald’s will allow me to enhance my skills in an environment that encourages inclusivity and diversity, which is crucial to me. I am seeking stable employment to help me grow personally and professionally. Last but not least, McDonald’s is a respected business with a long history, and I am thrilled about the opportunity to join such a prestigious corporation. Working with McDonald’s will give me employment security and prospects for career progression. In conclusion, I am thrilled to have the chance to work for McDonald’s due to its dedication to quality, training programmes, focus on inclusion, and reputation as a leading company in the fast-food sector. The hours, benefits and salary are all what I am looking for, and my core skill of delivering great customer service makes me believe I am a perfect match for this job with McDonald’s.”
Q3. What experience do you have?
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Q4. Can you tell me the hours you are able to work?
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Q5. How would you deal with a difficult or frustrated customer? What would you consider when dealing with them and why?
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Q6. What can you specifically bring to the role?
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Q7. Tell me what you know about McDonald's in terms of our values and ethics?
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Q8. In 3 words, how would your previous work colleagues describe you?
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Q9. What would you do if you were given something challenging to do?
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Q10. At McDonald’s, we pride ourselves on great service. What would you describe as great customer service?
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Q11. Why do you think it's good to come to work at McDonald’s looking smart and clean?
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Q12. What is more important, fast or friendly service?
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Q13. Why have you chosen to work for McDonald’s over our competitors?
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Q14. What skills, qualities and attributes do you have that are a match for a job with McDonald’s?
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Q15. Describe a time when you were flexible in a work-related situation.
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Q16. Give an example of when you delivered excellent customer service.
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Q17. How would you deal with an angry or frustrated customer? What would you consider when dealing with them and why?
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Q18. Describe the steps you would go through when dealing with a customer complaint.
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Q19. Describe a time when you successfully worked on a project with a team of people. What role did you play in making the project a success?
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Q20. How would you deal with a McDonald's team member who was not pulling their weight?
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Q21. Describe a stressful situation at work and how you handled it?
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Q22. When have you worked as part of a team to complete a difficult task?
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Q23. Why do you want to leave your job?
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Q24. What skills do you possess that you think would be an asset to our team at McDonald's?
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Q25. Where do you see yourself in 5 years' time?
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Q26. What’s your biggest weakness?
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Now INSTANTLY download the suggested ANSWERS to all the MCDONALD’S CREW MEMBER INTERVIEW QUESTIONS and PASS your interview!
Yes! I Want To Pass My Interview!McDonald’s Crew Member Job Brief:
Customer Service, Food Preparation, and Cleanliness & Hygiene are the three primary duties of a Crew Member. At McDonald’s, providing excellent customer service is crucial in all that you do as a Crew Member. Both from behind the register and in the eating areas, Crew Members will be expected to give customers prompt, precise service while being sensitive to their specific needs.
So when applying to McDonald’s as a Crew Member, consider the following traits to display throughout your application: the ability to deliver exceptional customer service, the ability to deliver a fast and friendly service, the ability to dress smartly while serving as a positive role model for the McDonald’s brand, the flexibility to work unsociable hours and possibly at weekends, the ability to work as part of a team, and the ability to get along with everyone in the team environment.
Assessable Subjects in a McDonald’s Interview:
When preparing for your McDonald’s Crew Member interview, pay close attention to the following crucial areas:
- Examples of times you’ve delivered excellent customer service;
- knowledge of what constitutes good customer service;
- a basic familiarity with the McDonald’s brand and its history;
- the services and goods they provide related to eating;
- Why you applied work for McDonald’s over Burger King and KFC;
- How do you plan to function under pressure while working at McDonald’s?
- Why it’s crucial to wear your McDonald’s outfit with pride;
- what your past coworkers think of you as a worker and team player;
- the hours you are willing to put in (your dedication to the position);
- Provide examples from your past employment when you were dependable and adaptable.
Top Tips For Passing Your McDonald’s Crew Member Interview!
TIP #1: Give serious consideration to the skills you presently possess that will help you succeed in the position. Your capacity to deliver first-rate customer service and care is one of the primary strengths we advise you to highlight.
TIP #2: Attributes and qualities that will help you succeed at McDonald’s include providing high-quality service, working as a team, handling high-pressure scenarios, and maintaining a cheerful attitude. We advise you to include these qualities in your responses to the interview questions from McDonald’s.
TIP #3: Be ready for hypothetical questions about your capacity to offer excellent customer service and care in an interview.
TIP #4: You will probably be asked if you have any questions for the interview panel at McDonald’s at the end or perhaps during the interview. Here are 3 questions you should put to the hiring manager to set yourself apart from the competition:
QUESTION – What would be the first thing you would need me to perform as a Crew Member if I were to be hired by McDonald’s?
QUESTION – What are McDonald’s future plans over the next few years? Are you adding new locations?
QUESTION – Do you have any new items coming out this year?
TIP #5: At your McDonald’s interview, we STRONGLY advise you to wear a professional outfit. After all, working in a McDonald’s restaurant as a Crew Member will require you to wear a uniform and look smart and presentable at all times.
Here's What People Are Saying...
(worldwide success stories from our YouTube community!)
I have an interview tomorrow 🙈
UPDATE: I got the job offer.
THANKS Richard 👍
2 weeks ago (edited)
Thank you so much for this! Honestly this information gave me a sense on how to handle my interview as well as improve my interview skills.
1 month ago
I have an interview I'm so nervous 😭
Update: I GOT THE JOB
3 months ago (edited)
Thank you so much! I went today and got the job on the spot!
3 weeks ago
THANK YOU SO MUCH! VERY INSIGHTFUL ✨
7 months ago
Im on step two ! So many notes already, would have went into this interview the wrong way. God bless u mate and taking the time to help a lad out like mw who is in over his head
3 months ago
Thank you so much..i have an interview later...it helped a lot to boost my confidence.
1 week ago
I have an interview today ill update you on how i do :).
UPDATE: I GOT THE JOB THANK YOU!
5 days ago
The complaint steps literally saved me for my interview earlier, thank you!!:)
2 months ago
This is excellent !!
1 month ago
This is so helpful. Thank you so much for the tips and advice!
1 month ago
I got the job! Thank you!!
2 months ago
27 MCDONALDS CREW MEMBER INTERVIEW QUESTIONS AND ANSWERS WORKBOOK
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