30 Northern Rail Interview Questions and Answers
Pass YOUR Northern Rail interview at the first attempt!
Here’s the FULL LIST of NORTHERN RAIL INTERVIEW QUESTIONS:
Q1. Why do you want to work for Northern Rail?
SUGGESTED ANSWER
“As a frequent customer of Northern’s services myself, I have always been impressed by the high standards of service I have received from your staff. I am also impressed with your company’s values, ethics, customer focus, and forward-thinking approach. For example, after viewing your website in-depth, I came across your ‘service quality report’, which demonstrates transparency, continuous improvement, and a real commitment to improve services for passengers. I was particularly impressed with your ‘meet the manager’ initiative which seeks to help provide a platform to customers to speak directly to managers about their concerns within the Northern network. I want to work for such a company because I can bring the same dedication and high standards to the team. I also understand that your commitment to reducing your environmental impact is on track, and has seen marked improvements each year. Northern’s strong reputation among its customers and its values and ethics mean I will be a part of a company actively seeking to make a positive difference in people’s day-to-day lives. Therefore, I would be immensely proud to work for Northern in this role. “
Q2. Can you talk me through your experiences in the last 5 years?
SUGGESTED ANSWER:
“In the last 5 years I have only had one employer, however I have performed two roles within the same company. I joined my current employer in 2012 as a customer service adviser. This was a customer facing role, which required me to deal with customer queries, serve customers and deal with complaints. This required me to be professional and follow company procedures at all times. I was often placed in challenging situations when dealing with angry or aggressive customers, but always remained calm and professional. Due to my excellent communication skills, I was able to resolve the customers concerns to their satisfaction the majority of the time which was very rewarding. After three years in this role, I applied for a team-leader position and after an internal interview I was successful. I have now been doing this role for the last three years. My duties include managing 20 members of staff in my team, and delegating tasks efficiently. I am responsible for the safety of the staff and the customers in the store during my shift. Part of my current role requires me to compile and present KPI data to the senior management team on a weekly basis. During my spare time I am undertaking a management skills diploma to develop my management skill set further. I always take responsibility for my professional development to ensure I can provide the best service possible for my employer.”
Q3. What do you know about Northern Rail as an organisation?
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Q4. What qualities do you think you can bring to Northern Rail?
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Q5. Do you think safety is important within the transport industry?
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Q6. Can you advise of a time when you have worked alone?
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Q7. What do you think customers expect to find on a long train journey?
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Q8. Where do you see yourself in 5 years’ time?
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Q9. Tell me about a time when you had to complete a task within a certain time frame?
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Q10. How would you deal with a customer complaint? Please describe the steps you would take to attempt to resolve the customers concerns?
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Q11. Why do you want to leave your current job?
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Q12. Please provide an example of the types of procedures that you adhere to within your working day currently?
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Q13. How do you feel about working to procedures?
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Q14. Can you please advise of a time when you have worked as part of a team to complete a difficult task?
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Q15. Can you describe a time when you demonstrated flexibility in the workplace?
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Q16. Can you give an example of when you provided excellent customer service?
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Q17. What is your biggest weakness?
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Q18. How would you deal with an unreasonable passenger?
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Q19. What are your strengths?
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Q20. What would you do if you witnessed a colleague not working to the correct company procedures?
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Q21. Tell me about a time when you needed to communicate a difficult decision. What was the issue and what made the decision difficult?
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Q22. What would you do if you noticed a colleague not working to the high standards expected of the company?
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Q23. Describe a time when you successfully worked on a project with a team of people. What role did you play in making the project a success?
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Q24. Can you provide an example of a time when you failed, and what did you learn from the experience?
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Q25. As you are aware, the role involves shift work. How do you feel about working shifts?
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Q26. Please advise of a time when you had to communicate an important message to someone. What steps did you take to ensure that your message was clear and understood by the recipient?
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Q27. Can you advise of a time when you discovered a safety concern in the workplace. What steps did you take to resolve the issues?
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Q28. Can you give an example of when you have had to work on your own for long periods?
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Q29. What do you understand about the term Health and Safety and who is responsible for it?
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Q30. Tell me about yourself?
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Now INSTANTLY download the suggested ANSWERS to all the NORTHERN RAIL INTERVIEW QUESTIONS and PASS your interview!
Yes! I Want To Pass My Interview!Northern Rail Job Description and Key Tasks
Northern Rail is the UK’s largest train operating company operating outside London and the second largest in the UK. They run services across the UK from Nottingham to as far-reaching as Chathill. The company employs over 6,500 people and is at the forefront of technology in the rail industry, operating over 330 trains providing 2,500 services each day. Northern Rail has a superb reputation within the transport industry and will only choose individuals who exemplify the company’s values and code of ethics Prior to your interview with Northern Rail, you should explore how you reflect these fundamental principles.
Key Skills required to work for Northern Rail.
- World-class customer service skills.
- Confident communicator, both verbal and written.
- Able to retain large amounts of information.
- Efficient problem solver.
- Able to make difficult decisions.
- Copes well working under pressure.
- Show high levels of attention to detail at all times.
- Enjoy working with others.
- Passionate about helping others.
- Always seeks to promote the organisation in a positive light.
- Shows professionalism at all times.
- Strictly Follow rules and procedures.
- Able to work alone for long periods of time.
Top Tips For Passing Your Northern Rail Interview!
Top Tips for passing your Northern Interview:
Tip 1: Ensure you have a full understanding of the core values & code of ethics of Northern and ensure your answers match both the values and ethics. These will easily be found on the company website, where you will also find other information about the organisation.
Tip 2: During the interview, you will be asked about your experience in providing services based on the role you are applying for. For example, if you are applying for a customer service role, you will have to provide an example of where you provided excellent customer service. We recommend you have at least three different examples you can choose from.
Tip 3: On the flip side of Tip 2, you will most likely be asked to provide an example where you dealt with a customer complaint and what you did to resolve the complaint. Make sure the resolution was a positive one!
Tip 4: One key question you will be asked is ‘Tell us about yourself’. When answering this question, it is vital to focus on the relevant skills of the job and not what you like to do in your free time! Ensure you include any keywords which relate to the key skills of the role you are applying to and the values of Northern Rail. Be sure to include any academic and professional achievements.
Here's What People Are Saying...
(worldwide success stories from our YouTube community!)
I have an interview tomorrow 🙈
UPDATE: I got the job offer.
THANKS Richard 👍
2 weeks ago (edited)
Thank you so much for this! Honestly this information gave me a sense on how to handle my interview as well as improve my interview skills.
1 month ago
I have an interview I'm so nervous 😭
Update: I GOT THE JOB
3 months ago (edited)
Thank you so much! I went today and got the job on the spot!
3 weeks ago
THANK YOU SO MUCH! VERY INSIGHTFUL ✨
7 months ago
Im on step two ! So many notes already, would have went into this interview the wrong way. God bless u mate and taking the time to help a lad out like mw who is in over his head
3 months ago
Thank you so much..i have an interview later...it helped a lot to boost my confidence.
1 week ago
I have an interview today ill update you on how i do :).
UPDATE: I GOT THE JOB THANK YOU!
5 days ago
The complaint steps literally saved me for my interview earlier, thank you!!:)
2 months ago
This is excellent !!
1 month ago
This is so helpful. Thank you so much for the tips and advice!
1 month ago
I got the job! Thank you!!
2 months ago
30 NORTHERN RAIL QUESTIONS AND ANSWERS WORKBOOK
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Question 1,
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Question 2,
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Question 3,
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