28 Southeastern Interview Questions and Answers
Pass YOUR interview at the first attempt!
Here’s the FULL LIST of SOUTHEASTERN INTERVIEW QUESTIONS:
Q1. Tell me about yourself?
SUGGESTED ANSWER:
“Thank you for inviting me to be interviewed for this position today. Throughout my career, I have developed a variety of transferrable skills and experience that I believe will enable me to excel in this role. I am a highly positive and effective employee who thrives in customer-focused environments. During my time in previous roles, I learnt to fully understand the importance of consistently maintaining high standards of customer satisfaction. Without the customer, there would be no company, so it is important that every member of the team works towards providing a high level of service. I have a proven track record of delivering passionate customer service, being an excellent communicator, and being adaptable when under pressure.
I can also be relied upon to I can to follow the necessary safety protocols and regulations at all times, and I would never put myself or others in any danger whatsoever. Outside of work, I am driven by my family, who are fully supportive of my career, and they would support the variety of shift work that can be required from the role. I also enjoy hobbies such as going to the gym, where I can maintain healthy fitness and concentration levels. If you employ me in this position, I will be a reliable, customer-driven, and safety-conscious employee who will be proud to represent the high standards of Southeastern and deliver excellent service for your customers.”
Q2. Why do you want to work for Southeastern?
SUGGESTED ANSWER
“As a frequent customer of Southeastern’s services myself, I have always been impressed by the high standards of service I have received from your staff. I am also impressed with your company’s values, ethics, customer focus, and forward-thinking approach. For example, after viewing your website in-depth, I came across your ‘service quality regime’, which demonstrates continuous improvement. This seeks to identify areas for improvement within the organisation which will provide a better service for the customer and will help to ensure an efficient and professional service for many years to come. You have also made major improvements in recent times by investing your profits in regenerating a number of your stations, investing over £15.0 million on four stations alone. This demonstrates a real commitment to improving the customer environment, not only on the train but at the station too. I want to work for such a company as I believe I can bring the same dedication and high standards to the team. I also understand that your commitment to reducing your environmental impact is on track, and have achieved ISO 14001 environment management system. Three-quarters of your trains include a technology called ‘regenerative braking. This regenerates energy when the trains brake, and the energy generated by this is fed back into the system to power other trains. This ultimately provides passengers with a healthier and better travelling experience. Southeastern’s strong reputation from its customers and its values and ethics mean I will get to be a part of a company that is actively seeking to make a positive difference in people’s day-to-day lives. Therefore, I would be immensely proud to work in for Southeastern in this role.”
Q3. What do you know about Southeastern as an organisation?
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Q4. Are you aware of the company values and can you tell me about them?
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Q5. Can you tell me why you are applying for this role?
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Q6. Tell me about the three main things you would bring to the role if you are successful?
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Q7. Where do you see yourself in 5 years’ time?
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Q8. Tell me about a time when you had to complete a task within a certain time frame?
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Q9. How would you deal with a customer complaint? Please describe the steps you would take to attempt to resolve the customers concerns?
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Q10. Why do you want to leave your current job?
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Q11. Please provide an example of the types of procedures that you adhere to within your working day currently?
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Q12. How do you feel about working to procedures?
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Q13. Can you please advise of a time when you have worked as part of a team to complete a difficult task?
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Q14. Can you describe a time when you demonstrated flexibility in the workplace?
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Q15. Can you give an example of when you provided excellent customer service?
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Q16. What is your biggest weakness?
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Q17. How would you deal with an unreasonable passenger?
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Q18. What would you do if you witnessed a colleague not working to the correct company procedures?
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Q19. Tell me about a time when you needed to communicate a difficult decision. What was the issue and what made the decision difficult?
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Q20. What would you do if you noticed a colleague not working to the high standards expected of the company?
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Q21. Describe a time when you successfully worked on a project with a team of people. What role did you play in making the project a success?
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Q22. Can you provide an example of a time when you failed, and what did you learn from the experience?
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Q23. As you are aware, the role involves shift work. How do you feel about working shifts?
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Q24. Please advise of a time when you had to communicate an important message to someone. What steps did you take to ensure that your message was clear and understood by the recipient?
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Q25. Can you advise of a time when you discovered a safety concern in the workplace. What steps did you take to resolve the issues?
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Q26. Can you give an example of when you have had to work on your own for long periods?
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Q27. What do you understand about the term Health and Safety and who is responsible for it?
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Q28. What are your strengths?
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Now INSTANTLY download the suggested ANSWERS to all the SOUTHEASTERN INTERVIEW QUESTIONS and PASS your interview!
Yes! I Want To Pass My Interview!Southeastern Job Description and Key Tasks
Southeastern is dedicated and committed to its three core values in everything which they do. Southeastern takes pride in its professional service and strives for continuous improvement with all of its services. Southeastern has a superb reputation within the rail industry and will only choose individuals who exemplify the company’s three fundamental values: we care passionately about our people and passengers, we make the difference together, and we aim to be the best. Prior to your interview with Southeastern, you should explore how you reflect these fundamental principles.
Key Skills required to work for Southeastern
- World-class customer service skills.
- Confident communicator, both verbal and written.
- Able to retain large amounts of information.
- Efficient problem solver.
- Able to make difficult decisions.
- Copes well working under pressure.
- Show high levels of attention to detail at all times.
- Enjoy working with others.
- Passionate about helping others.
- Always seeks to promote the organisation in a positive light.
- Shows professionalism at all times.
- Strictly Follow rules and procedures.
Top Tips For Passing Your Southeastern Interview!
Top Tips for passing your Southeastern Interview:
Tip 1: Ensure you have a full understanding of the core values & code of ethics of Southeastern and ensure your answers match both the values and ethics. These will easily be found on the Southeastern website, where you will also find other information about the organisation.
Tip 2: During the interview, you will be asked about your experience in providing services based on the role you are applying for. For example, if you are applying for a customer service role, you will have to provide an example of where you provided excellent customer service. We recommend you have at least three different examples you can choose from.
Tip 3: On the flip side of Tip 2, you will most likely be asked to provide an example where you dealt with a customer complaint and what you did to resolve the complaint. Make sure the resolution was a positive one!
Tip 4: One key question you will be asked is ‘Tell us about yourself’. When answering this question, it is vital to focus on the relevant skills of the job and not what you like to do in your free time! Ensure you include any keywords which relate to the key skills of the role you are applying to and the values of Southeastern. Be sure to include any academic and professional achievements.
Here's What People Are Saying...
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I have an interview tomorrow 🙈
UPDATE: I got the job offer.
THANKS Richard 👍
2 weeks ago (edited)
Thank you so much for this! Honestly this information gave me a sense on how to handle my interview as well as improve my interview skills.
1 month ago
I have an interview I'm so nervous 😭
Update: I GOT THE JOB
3 months ago (edited)
Thank you so much! I went today and got the job on the spot!
3 weeks ago
THANK YOU SO MUCH! VERY INSIGHTFUL ✨
7 months ago
Im on step two ! So many notes already, would have went into this interview the wrong way. God bless u mate and taking the time to help a lad out like mw who is in over his head
3 months ago
Thank you so much..i have an interview later...it helped a lot to boost my confidence.
1 week ago
I have an interview today ill update you on how i do :).
UPDATE: I GOT THE JOB THANK YOU!
5 days ago
The complaint steps literally saved me for my interview earlier, thank you!!:)
2 months ago
This is excellent !!
1 month ago
This is so helpful. Thank you so much for the tips and advice!
1 month ago
I got the job! Thank you!!
2 months ago
28 SOUTHEASTERN QUESTIONS AND ANSWERS WORKBOOK
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Question 1,
Full Suggested Answer & Detailed Response
Question 2,
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Question 3,
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Question 4,
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Question 5,
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Question 6,
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Question 7,
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Question 8,
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Question 9,
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Question 10,
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Question 11,
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Question 12,
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Question 13,
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Question 14,
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Question 15,
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Question 16,
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Question 17,
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Question 19,
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Question 20,
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Question 21,
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Question 22,
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Question 23,
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Question 24,
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