21 Morrisons Interview Questions and Answers
Pass YOUR interview at the first attempt!
Here’s the FULL LIST of MORRISONS INTERVIEW QUESTIONS:
Q1. Why do you want to work for Morrisons, and what can you bring to the role?
SUGGESTED ANSWER:
“Thank you for inviting me to be interviewed for this position today. As a longstanding customer at Morrisons stores, I have witnessed first-hand the high-quality produce and first-class service you provide to your customers. I really respect how hard your company works to keep prices down to ensure that all shoppers can access fresh, high-quality food. To me, this demonstrates that you are a responsible brand that considers the communities surrounding them. I want to work for a company in which I feel supported and empowered to grow. As this is an important requirement of mine, I took it upon myself to connect with Morrisons employees via the social media platform LinkedIn. Everyone I spoke to had nothing but glowing reports of the encouraging professional culture that your brand promotes.I have carefully reviewed the position’s requirements, and I am positive that I possess the knowledge, skills, and traits necessary to uphold the excellent mission and values to which Morrisons is committed to. My previous position has given me the opportunity to develop a personable and capable customer service manner as well as a resilient approach to problem-solving. I am assured in my abilities to quickly and effectively handle customer complaints, and I understand the importance of ensuring the satisfaction of each shopper at Morrisons. If given the opportunity, I am confident that I could excel in this position for many years ahead.”
Q2. What can you tell us about Morrisons?
SUGGESTED ANSWER
“From its establishment as a market stand in West Yorkshire in 1899, Morrisons has grown itself to be the 4th most popular supermarket based here in the UK, spanning over 900 stores across the nation. Your success as a supermarket can partially be attributed to the high quality of the products you sell. For Morrisons, quality produce is evidently of paramount importance. Over 50% of items found in store are produced in a brand-owned facility. This means that with the majority of products coming from a Morrisons-owned production line, you can guarantee a high level of control over product quality, which is evident in your stores. Consumers want higher quality at lower prices, so it’s no surprise that you’re continuously looking for ways to enhance your operations while also rewarding customers with discounts and offering special sales. The ‘My Morrisons’ loyalty card scheme has seen huge success, saving customers money on their food shopping. As a customer of your stores myself, I want to be a part of a team that provides value back to the community, like Morrisons does.”
Q3. As one of the leading supermarkets in Britain, we pride ourselves on exceptional customer service and care. How would you deal with a customer complaint whist working for Morrisons?
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Q4. Q. What skills do you possess that you think would be an asset to our team here at Morrisons?
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Q5. Give an example of when you delivered excellent customer service.
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Q6. What would you do if you didn’t get on with someone in your team?
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Q7. Why do you want this job and what can you specifically bring to the role?
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Q8. Tell me what you know about the Morrisons supermarket brand in respect of our core values and ethos?
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Q9. When have you worked as part of a team to complete a difficult task?
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Q10. Describe a stressful situation at work and how you handled it?
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Q11. How would you deal with an angry or frustrated customer in store? What would you consider when dealing with them and why?
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Q12. What are your main strengths?
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Q13. What’s your biggest weakness?
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Q14. Describe a time when you managed multiple tasks all at once?
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Q15. Describe a time when you worked alone on a project or task for a long period of time.
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Q16. Describe a time when you completed a difficult, time-sensitive task whilst under pressure.
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Q17. Describe a stressful situation at work and how you handled it?
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Q18. Describe a time when you supported change in an organisation.
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Q19. Why do you want to leave your job?
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Q20. Where do you see yourself in 5 years' time?
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Q21. That’s the end of yourMorrisons interview, do you have any questions for me?
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Yes! I Want To Pass My Interview!Morrisons’ Six Ways of Working
Morrisons are proud to uphold and promote their six ways of working. These six ways of working are designed to enrich customer experience as well as staff wellbeing. To set yourself apart from other applicants we recommend you read up in the six ways of working listed below. By doing so you can be sure to impress the hiring manager with your knowledge of the brand!
TEAMWORK
Morrisons know that in order to deliver the most efficient and highest quality service to its customers employees must work collaboratively. Each staff member of the Morrisons family are expected to play an integral role as part of one united team. Before your Morrisons interview we suggest you think of an example of a time where you utilised your team working skills.
FREEDOM IN THE FRAMEWORK
All staff at Morrisons are given the freedom and responsibility to make the decisions that will be most beneficial to the customer. It is important to the company that staff do not feel micromanaged. In your Morrisons interview consider mentioning that you a confident decision maker who is able to handle responsibility.
CUSTOMERS FIRST
Morrison’s staff’s primary focus is expected to be the customer. This may mean going the extra mile to ensure a customer is satisfied with their products and service. Before your interview think of a time when you went the extra mile for a customer.
WE CARE
Morrisons want to make their stores diverse and welcoming places for their customers and staff.
LISTENING AND RESPONDING
Morrisons empower their staff to raise concerns and speak up for what they believe to be right. All staff who do so are listened to and steps are quickly taken to resolve any issues. This goes the same for customers. If a customer raises a concern, as a company Morrisons are quick to action to help the customer.
DRIVING SALES, TOUGH OF COST
Morrisons strive to keep the costs of products as low as possible. By doing so they benefit both their customers and sales rates.
Top Tips For Passing Your Morrisons Interview!
Top Tips for passing your Morrisons Interview:
Tip 1:
In this profession, like in many others that focus on the customer experience, it is crucial to show that you can provide excellent service. You should be ready to answer questions such as, “Can you give me an example of a time you offered exceptional customer service?” Get in the right frame of mind by asking yourself these questions before meeting with the Morrisons recruitment team such as: “Tell me about a time when you went above and above for a customer,” or “Tell me about a time when you handled a customer complaint.”
Tip 2:
We suggest you learn as much as can about Morrisons. The interviewer will be keen to find out if you are passionate about what the company does. You should demonstrate to them that you have a firm understanding of the industry by familiarising yourself with Morrisons, their mission and services on their website. Keep an eye on social media outlets like LinkedIn, Twitter, and Facebook, as well as traditional media like newspapers and business magazines for any up to date news on the brand.
Tip 3:
Remember that you will be able to ask the panel some questions at the end of your interview with Morrisons. Below are three great questions to ask:
If I were to get this job after today’s interview, how can I help Morrisons to excel above the competition?
How do you envision the Morrisons name evolving over the next five years?
What would be the first thing you’d want me to focus on if I were hired?
Tip 4:
We advise you to look up information about working for Morrisons online before you go in for an interview. You could mention the glowing reviews left by former Morrisons workers on the website Glassdoor. Remember to maintain a cheery disposition while you answer interview questions.
Tip 5:
A great piece of advice is to practise talking confidently about your past work experience and achievements before going in for an interview. So, go back over your professional history and ask yourself: what stands out the most? So, what have you learnt? If so, how exactly has that accelerated your development?
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3 weeks ago
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7 months ago
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