57 Civil Service Success Profiles Interview Questions and Answers
Pass YOUR interview at the first attempt!
Here’s the FULL LIST of 57 CIVIL SERVICE SUCCESS PROFILES INTERVIEW QUESTIONS:
Q1. Tell Me About Yourself?
SUGGESTED ANSWER:
“Thank you for giving me the opportunity to be interviewed for this Civil Service position today. Before applying for the role, I studied the job description, the competencies, and the success profiles to ensure I had the skills and qualities to contribute positively to the organisation. I am diligent, hard-working, industrious, and an excellent problem solver who can easily fit into a team and collaborate on difficult tasks and projects. I have a proven track record of achievement in previous roles. For example, in my last job, I helped the company save more than £2,000 per year by finding an alternative office supplies company that was more cost-effective. Outside of work, I keep myself fit and active which helps to increase my speed of working and concentration levels when I am at work. If you employ me in this position, I will always be a positive role model for the organization, I will follow the relevant rules and procedures, and I will always support my co-workers in their duties and work towards the long-term goals of the Civil Service.”
Q2. Why do you want to work for the Civil Service?
SUGGESTED ANSWER:
“I want to work for the Civil Service for several reasons. The first reason is, the Civil Service is an organisation that is constantly changing, evolving, and improving. I find this appealing because it means I will get to work on exciting projects, constantly learn new skills, and make a real difference to people’s lives, and their communities. I also want to work for the Civil Service because the career development opportunities are strong which means I will always be developing, and that fact that you offer flexible working hours tells me you are a forward-thinking organisation that supports its staff. Finally, the values and principles of the Civil Service are very much aligned to my own which makes me believe I will be very happy to work here for many years to come.”
Q3. Describe a time when you resolved conflict.
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Q4. What 3 words would you use to describe yourself?
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Q5. Describe a time when you had to work at pace.
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Q6. Tell me about a time when you had to make a difficult decision.
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Q7. Tell me about a time when you had to overcome a disagreement.
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Q8. Tell me about a time when you had a difficult interaction with a customer.
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Q9. Tell me about a time when you helped develop the career of a co-worker.
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Q10. How do you handle stress and pressure?
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Q11. What’s your biggest weakness?
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Q12. Describe a situation when you went above and beyond for a company.
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Q13. What are your strengths?
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Q14. Describe a situation when you found a simple solution to a challenging problem.
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Q15. What’s your greatest achievement?
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Q16. Tell me about a time when you had to work with limited information or resources.
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Q17. Tell me about a time when you challenged a supervisor or manager.
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Q18. Where do you see yourself in 5 years?
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Q19. Why do you want to leave your job?
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Q20. What can you bring to the Civil Service?
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Q21. That’s the end of your Civil Service interview. Do you have any questions for us?
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Q22. Tell me about a time when you had to see the bigger picture? (SEEING THE BIG PICTURE)
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Q23. Describe a situation where you had to work outside of the scope of your usual role? (SEEING THE BIGGER PICTURE)
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Q24. Tell me about a time when you went embraced change at work? (SEEING THE BIGGER PICTURE)
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Q25. Tell me about a time when you went out of your way to help your employer? (SEEING THE BIGGER PICTURE)
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Q26. Tell me about a time when you initiated change in a team or an organization? (CHANGING AND IMPROVING)
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Q27. Tell me about a time when you received feedback from someone else and how did you react? (CHANGING AND IMPROVING)
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Q28. Tell me about a time when you had to overcome a setback? (CHANGING AND IMPROVING)
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Q29. Tell me about a time when you changed the way that you worked? (CHANGING AND IMPROVING)
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Q30. Tell me about a time when you made the right decision? (MAKING EFFECTIVE DECISIONS)
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31. Tell me about a time when you had a difficult challenge? (MAKING EFFECTIVE DECISIONS)
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Q32. Describe a time you came up with an innovative solution to a problem? (MAKING EFFECTIVE DECISIONS)
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Q33. Tell me about a time when you had multiple options for solving a difficult problem? (MAKING EFFECTIVE DECISIONS)
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Q34. Tell me about a time when you had to lead a team? (LEADERSHIP)
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Q35. Tell me about a time when you had to deal with a difficult or underperforming employee? (LEADERSHIP)
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Q36. Explain a situation where your style of leadership had a positive impact on a team or a situation? (LEADERSHIP)
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Q37. Tell me about a time when you had to lead a project? (LEADERSHIP)
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Q38. Tell me about a time when your style of communication resulted in a positive outcome? (COMMUNICATING AND INFLUENCING)
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Q39. Describe a time when you explained a complex concept to someone else? (COMMUNICATING AND INFLUENCING)
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Q40. Explain a situation when you had to communicate a difficult message to someone? (COMMUNICATING AND INFLUENCING)
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Q41. Tell me about a time when you persuaded someone to see your point of view? (COMMUNICATING AND INFLUENCING)
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Q42. Tell me about a time when you worked as part of a team? (WORKING TOGETHER)
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Q43. Tell me about a time when you had to work with a difficult colleague? (WORKING TOGETHER)
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Q44. What skills have you developed that will help you to work effectively with other people? (WORKING TOGETHER)
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Q45. Tell me about a time when you had to deal with conflict in a team? (WORKING TOGETHER)
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Q46. Tell me about a time when you helped other people? (DEVELOPING SELF AND OTHERS)
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Q47. Tell me about a time when you had to deal with underperformance? (DEVELOPING SELF AND OTHERS)
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Q48. Tell me about a time when you identified a need for self-development or improvement? (DEVELOPING AND OTHERS)
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Q49. Tell me about a time when you helped a work colleague develop a new skill or improve an existing one? (DEVELOPING AND OTHERS)
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Q50. Can you explain how you would deliver excellent customer service? (MANAGING A QUALITY SERVICE)
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Q51. Tell me about a time when you had to manage a quality service? (MANAGING A QUALITY SERVICE)
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Q52. How would you deal with a customer complaint? (MANAGING A QUALITY SERVICE)
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Q53. Tell me about a time when you made recommendations that were designed to improve the quality of a service? (MANAGING A QUALITY SERVICE)
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Q54. Tell me about a time when you worked to a strict deadline and what the outcome was? (DELIVERING AT PACE)
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Q55. Tell me about a time when you had to deliver something at pace? (DELIVERING AT PACE)
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Q56. Tell me about a time when you had to adapt your approach to a task to get it completed? (DELIVERING AT PACE)
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57. Tell me about a time when you completed a project or task having overcome difficult challenges or obstacles along the way? (DELIVERING AT PACE)
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Now INSTANTLY download the suggested ANSWERS to all the CIVIL SERVICE SUCCESS PROFILES INTERVIEW QUESTIONS and PASS your interview!
Yes! I Want To Pass My Interview!THE 9 CIVIL SERVICE SUCCESS PROFILE BEHAVIOURS
There are nine key Civil Service behaviours based on the success profiles that underpin all job functions within this fantastic corporation. We urge that you learn and comprehend the behaviours before to attending your interview in order to do well in the Civil Service. To assist you, a brief overview and explanation of each of the nine Civil Service behaviours is provided below.
CIVIL SERVICE SUCCESS PROFILE – DELIVERING AT PACE
Delivering with pace means getting things done on schedule and at a high level. To work in the Civil Service, you must be determined, adaptable, flexible, enthusiastic, and committed to exceedingly high standards.
CIVIL SERVICE SUCCESS PROFILE – CHANGING AND IMPROVING
You must demonstrate your ability to come up with innovative and creative methods to solve problems and enhance your own and your team’s performance in your responses to questions that examine your capacity to improve and change. You must demonstrate that you are capable of continually analysing your performance and asking for and reacting to input from others on a regular basis.
CIVIL SERVICE SUCCESS PROFILE – SEEING THE BIG PICTURE
When responding to interview questions on viewing the bigger picture, you need to demonstrate that you understand how your job post fits within the Civil Service and its aims. You must also demonstrate an understanding of how your effort contributes to the greater benefit of the nation.
CIVIL SERVICE SUCCESS PROFILE – MAKING EFFECTIVE DECISIONS
While working in the Civil Service, it is critical that you use data and information to make sound judgments. This is significantly more effective than taking excessive risks or relying just on intuition! When making decisions, demonstrate that you have considered all possibilities and the expected consequence.
CIVIL SERVICE SUCCESS PROFILE – COMMUNICATING AND INFLUENCING
In an organisation like the Civil Service, you must communicate with clarity, confidence, purpose, and a passionate tone. When interacting with people, demonstrate that you respect their opinions and that you regard their needs.
CIVIL SERVICE SUCCESS PROFILE – DEVELOPING SELF AND OTHERS
Working in the Civil Service requires continuous learning and growth. Demonstrate in your replies to the interview questions that you have what it takes to recognise your own and others’ development needs.
CIVIL SERVICE SUCCESS PROFILE – MANAGING A QUALITY SERVICE
Working in the Civil Service requires you to give a quick, efficient, and professional service. You must operate efficiently, adhere to stringent service requirements, and aim to continuously improve while fulfilling the varying requirements of your clients.
CIVIL SERVICE SUCCESS PROFILE – WORKING TOGETHER
Within the Civil Service, you will be required to collaborate with other internal members, departments, external contractors, and stakeholders. As a result, collaboration is a crucial ability for all occupations. Show your capacity to cooperate with everyone, regardless of their background, perspectives, or ideas, in your responses to the ‘working together’ interview questions.
CIVIL SERVICE SUCCESS PROFILE – LEADERSHIP
As a Civil Service leader, you must be passionate about providing exceptional public services. You must excite, inspire, and guide people in order to fulfil the Civil Service’s goals. In all you do, you must value diversity, act fairly and respectfully, and cherish and respect the contributions of others while generating opportunities for everyone.
5 CIVIL SERVICE INTERVIEW TIPS!
(HOW TO PREPARE FOR A CIVIL SERVICE INTERVIEW!)
There are several career opportunities in the Civil Service, including but not limited to the following sectors:
- Human Resources
- Commercial
- Communications
- Fraud detection
- Technology
- Administration
- Statistics
- Security
- Management
- Law
- Policy
No matter what position you are looking for in the Civil Service, ensure that you read the following five crucial job application tips. The following pointers will assist you in completely preparing for your Civil Service interview!
TIP #1
Obtain a copy of the job description and person specification for the position you are applying for. Take note of the assessable behaviours and competences that are included in the evaluation criteria. Once you have these, proceed to tip number two.
TIP #2
During your Civil Service interview, you will be evaluated on civil service behavioural competencies. There are a total of nine behaviours within the success profiles. Read the success profiles on this page that apply to your employment function, and then prepare responses to all of the interview questions that come under that specific success profile.
TIP #3
The interview questions on this page focus on the behaviours that form the Civil Service success profiles, they also focus on strength-based questions that you may also face. Therefore, you should also prepare for conventional interview questions. We recommend you prepare for the following typical Civil Service interview questions:
- What relevant experience do you have for this role?
- In five years, where do you see yourself?
- Why do you want to work for the government?
- What is your biggest weakness?
TIP #4
We highly advise you to use the STAR approach when answering the behavioural interview questions. The acronym STAR stands for Situation, Task, Action, and Result. Begin your response by describing the scenario or situation you were faced with. Then, describe the work that required to be completed, in other words the task. Now go into depth about the action you performed before concluding with the results of your activities.
TIP #5
Finally, we strongly advise you to prepare three questions for the interviewer to ask at the end of the job interview. The following are three excellent questions, in our opinion:
QUESTION 1: What are the Civil Service’s aims for the next five to 10 years, and how can I assist you accomplish those goals in this position?
QUESTION 2: What are the primary issues that the Civil Service is now facing?
QUESTION 3: Based on your experience, what can the successful applicant do in the first few weeks to get up to speed rapidly in the role?
DOWNLOAD YOUR COPY OF OUR 57 CIVIL SERVICE SUCCESS PROFILES INTERVIEW QUESTIONS AND ANWERS PDF GUIDE!
Within the Civil Service Success Profiles Interview Questions and Answers guide, which is available to download on this page, we will provide you with 57 sample Civil Service success profiles interview questions and brilliant suggested answers to help you pass!
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2 weeks ago (edited)
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Update: I GOT THE JOB
3 months ago (edited)
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3 weeks ago
THANK YOU SO MUCH! VERY INSIGHTFUL ✨
7 months ago
Im on step two ! So many notes already, would have went into this interview the wrong way. God bless u mate and taking the time to help a lad out like mw who is in over his head
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I have an interview today ill update you on how i do :).
UPDATE: I GOT THE JOB THANK YOU!
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2 months ago
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