24 CIVIL SERVICE Interview Questions and Answers
Pass YOUR interview at the first attempt!
Here’s the FULL LIST of CIVIL SERVICE INTERVIEW QUESTIONS:
Q1. Tell me about yourself?
SUGGESTED ANSWER:
“Thank you for inviting me to be interviewed for this Civil Service position today. Over the years, I have built extensive transferrable skills and qualities that I believe will enable me to excel within the Civil Service. I am an excellent organiser and somebody who will always provide exceptional customer service. I am a creative problem solver, and I will always make decisions that are in the best interests of my employer. For example, in my previous role, my manager often praised me for seeking ways to help the company save money by streamlining processes and by ensuring I delivered value for money in all my daily tasks. I understand working for the Civil Service requires the ability to work alone and as part of a team, to communicate with clarity, to see the bigger picture, and to approach tasks and projects with enthusiasm and a commitment to public service. If you employ me in this position, I will be a supportive team member and I will act as a positive role model for the Civil Service whilst embracing change with an open and positive attitude.”
Q2. Why do you want to work for the Civil Service?
SUGGESTED ANSWER
“I want to work for the Civil Service for several reasons. Firstly, I want to work in an organisation that is positive about the future, embraces change, and that provides a supportive environment where people can reach their full potential. I am particularly attracted to the opportunities that the Civil Service offers, the friendly working environment, and the fact that I will get to collaborate with lots of different people in various departments to achieve a common goal. Although the benefits and the job security are appealing to me, the main attraction lies in the fact that I will get to serve the public and see the difference I am making in people’s lives in the work that I undertake.”
Q3. How can you contribute to the mission of the Civil Service?
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Q4. Tell me about a time when you experienced conflict in a work situation.
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Q5. How do you align with the Civil Service values?
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Q6. What’s the biggest mistake you’ve ever made at work?
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Q7. What are your strengths and weaknesses?
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Q8. Describe your communication skills?
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Q9. What are some of the current challenges facing the economy?
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Q10. Tell me about a great leader you’ve worked under.
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Q11. Describe a time when you had to see the bigger picture at work.
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Q12. Tell me about a situation where you had to work in an environment you were unfamiliar with.
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Q13. Tell me about a time when you provided excellent customer service.
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Q14. Have you ever had to embrace change at work?
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Q15. Tell me about a time when you supported your employer.
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Q16. Tell me about a time when you initiated change in a team or an organization.
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Q17. Tell me about a time when you received feedback from a manager or supervisor.
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Q18. Explain a situation where you came up with a solution to a challenging problem.
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Q19. Tell me about a time when you supported someone within a team to overcome a setback.
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Q20. Describe a situation when you persuaded someone to see your point of view.
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Q21. Tell me about a time when you had to manage a quality service.
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Q22. What was the last piece of professional development work you undertook?
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Q23. Where do you see yourself in five years?
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Q24. That’s the end of your Civil Service interview. Do you have any questions for us?
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Now INSTANTLY download the suggested ANSWERS to all the CIVIL SERVICE INTERVIEW QUESTIONS and PASS your interview!
Yes! I Want To Pass My Interview!As with most other jobs you may apply for, it is not enough to simply enter the interview without having a strong understanding of how you will be scored. In the case of the Civil Service, your interview answers will be scored against the competencies, behaviours and strengths for the role you are applying for. The Civil Service will be looking for a candidate who fits their criteria as opposed to generic answers.
When preparing your answers you must tailor them for the role you are applying for. If you are to be successful then your interview answers must demonstrate the success profiles and values of the Civil Service. Below is a Strengths to Behaviours mapping & the values that you will need to demonstrate in your answers:
Strengths to Behaviours Mapping
- Seeing the Bigger Picture: Challenger, Strategic,
Mission and Visionary. - Making Effective Decisions: Analytical, Decisive, Preventer and Problem Solver.
- Changing and Improving: Adaptable, Improver, Courageous, Problem Solver, Change Agent and Resilient.
- Leadership: Confident, Motivator, Change Agent, Team Leader, Inclusive and Visionary
- Communicating & Influencing: Authentic, Inclusive, Emotionally Intelligent, Influencer and Explainer.
- Working Together: Challenger, Networker, Emotionally Intelligent, Relationship Builder, Inclusive, Team Player, Negotiator and Mediator.
- Developing Self and Others: Enabler, Inclusive, Explainer and Learner.
- Managing a Quality Service: Disciplined, Precise, Efficient, Preventer, Focussed, Organiser and Service Focussed.
- Delivering at Pace: Adaptable, Organiser, Disciplined, Resilient, Catalyst, Responsible and Focussed.
Civil Service Values
- Integrity
- Honesty
- Objectivity
- Impartiality
You should include, where possible, as many of these in your interview answers. You don’t need to necessarily mention them by name, but instead you should be demonstrating you have those skills, attributes, and values within your answers. This is critical to your success in the Civil Service interview.
TOP TIPS FOR PASSING YOUR CIVIL SERVICE INTERVIEW
INTERVIEW TIP #1
Be sure to get yourself a copy of the Civil Service Behaviours and also the Strengths. Each Behaviour is linked to a Civil Service Strength. Essentially, you will be assessed against the Behaviours and Strengths in your interview. It is therefore imperative that you study these in details and learn how to apply the relevant Strengths to the Behaviours you are being scored against to the role level you are applying for.
INTERVIEW TIP #2
You will be asked behavioural and competency-based interview questions such as “Tell Me About a Time When…” or “Describe a Situation When…”. Make sure you prepare by coming up with strong situations you can use as examples that match the Behaviours and Strengths.
INTERVIEW TIP #3
Conduct thorough research on the department you are applying for that you can then demonstrate within your interview. Impress the interview panel by mentioning a recent achievement they have made that you noticed on their social channels. Make sure you also know the departments long-term goals.
INTERVIEW TIP #4
Download and print off a copy of the job description. Go through the job description and highlight any keywords, skills, attributes, and qualities they are looking for. You then need to demonstrate these in your interview answers. For example, if they are stating in the job advert that they want someone who is “adaptable to change” then you need to state this or demonstrate a tie when you have been open and adaptable to change in one of your interview answers.
INTERVIEW TIP #5
When answering behavioural and competency-based questions you need to use the STAR technique. This stands for:
Situation – provide context of a challenging situation that matches the question asked.
Task – what was the challenge/task that needed to be overcome and why/what was its importance?
Action – detail the action you carried out to try and overcome the challenge.
Result – what was the outcome? What did you achieve?
TIP – always ensure that the result is positive and shines you in a good light!
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I have an interview tomorrow 🙈
UPDATE: I got the job offer.
THANKS Richard 👍
2 weeks ago (edited)
Thank you so much for this! Honestly this information gave me a sense on how to handle my interview as well as improve my interview skills.
1 month ago
I have an interview I'm so nervous 😭
Update: I GOT THE JOB
3 months ago (edited)
Thank you so much! I went today and got the job on the spot!
3 weeks ago
THANK YOU SO MUCH! VERY INSIGHTFUL ✨
7 months ago
Im on step two ! So many notes already, would have went into this interview the wrong way. God bless u mate and taking the time to help a lad out like mw who is in over his head
3 months ago
Thank you so much..i have an interview later...it helped a lot to boost my confidence.
1 week ago
I have an interview today ill update you on how i do :).
UPDATE: I GOT THE JOB THANK YOU!
5 days ago
The complaint steps literally saved me for my interview earlier, thank you!!:)
2 months ago
This is excellent !!
1 month ago
This is so helpful. Thank you so much for the tips and advice!
1 month ago
I got the job! Thank you!!
2 months ago
24 CIVIL SERVICE QUESTIONS AND ANSWERS WORKBOOK
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Question 1,
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Question 2,
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Question 3,
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