Frequently Asked Questions

If you are having trouble with your username and password, please contact us using the form above with your order number for assistance. Our team will contact you back as soon as possible.

You can cancel your subscription at any time by contacting us at [email protected] or via the contact form above with your cancellation request.

Please include your order ID to help us locate your subscription. 

We aim to provide exceptional value for money at all times. The profit made on each product is minimal which enables us to pass on the benefits to you. The many of our guides are written and published by us – no book royalties means cheaper prices for you.

In most cases, we send a member of our team through a selection process. For example, to date, we have members of our team who have successfully passed many different selection processes including Police, PCSO, Train Driver, Firefighter, Probation Officer, Prison Officer, Cabin Crew and Royal Navy to name just a few! In addition to this, we have some great contacts within every known recruitment sector and it is these people who help us create our ‘insider’ guides. As an example, our Paramedic guide has been created by a current serving Paramedic Recruitment Officer!

They certainly do! All of the testimonials featured on our website are both recent and real. Every week we receive positive feedback from happy customers who either love our guides or find success after using them.

We are unable to refund course bookings, we can allow however for students to re-book a place free of charge, if the following criteria is met.

1. At least 5 days’ notice is given prior to your original course date given.
2. No previous occasion of rescheduling.

Anything outside this, full courses fees will apply.

Due to the nature of our business, we do not have a customer service telephone number. Our website, however, is 100% secure and in 6 years of trading, we have never had any fraudulent activities. All card payments are processed by Sagepay and are 100% secure.

You can log into the online testing suite at https://www.how2become.com/my-account. The online suite will be available under ‘Resources’. 

• Your username is the email address used during checkout.
• Your password is the one created during checkout. 

If you cannot remember your password, email us at [email protected] from the email address used to place your order and we can reset the password for you 🙂

You will receive an email with access instructions, please check your spam folder in case the email ends up there. 

If you do not receive the email please contact us at [email protected]. Please include your order ID number in all correspondence.

From your course page, click the blue ‘enroll’ button. There will be an option to register as a new user.

After creating yourself an account on LearnUpon, you will be sent an email with an activation link. Please click this link to activate your account.